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Xfinity Stream & Amazon Fire TV Stick
Using Xfiinity Stream app with an Amazon Fire TV Stick and getting a location issue on some stations and a please connect to your in-home wifi (unknown SSID) on others. These messages are coming from the Xfinity Stream app. I am at home and I am connected to my home Xfinity WiFi and able to run other streaming apps (Netflix, Peacock, Prime, etc.) without any issue.
I've been through 3 different Amazon Fire TV Sticks with the same result. How does the Xfinity Stream app determine if I'm on my home network or not?
XfinityThomasC
Official Employee
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3.1K Messages
2 days ago
Hello, @kszczerba sorry to read Xfinity Stream is giving location issues on some stations please connect to your in-home Wi-Fi (unknown SSID) on others. Have you created an Amazon account and linked it to your compatible Amazon Fire TV device before downloading the Xfinity Stream app? Are the channels giving this error a part of a Xfinity channel package or free channels for non-Xfinity TV customers? Also, are you getting any specific (APP) error codes; for example APP-3329?
The Xfinity Stream app is available to all customers with Xfinity service, including Xfinity TV customers and internet customers without Xfinity TV. Features and content vary depending on your services. See the Eligibility section above for more details. Most Amazon Fire TVs and Fire sticks are compatible with the Xfinity Stream app. For supported versions, see Xfinity Stream app minimum system requirements. Visit the Amazon Appstore to download the latest version.
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