Xfinity Rewards

Hello, @user_0b0954, thanks for reaching out to let us know about the issues you have experienced trying to view the new Maverick movie. It would be our pleasure to look into this for you! Since we will need to view the purchase history on the account, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Please let me know if you have any questions or run into any problems. 

Same thing just happened to us.  Did they gix it for you?  Not a good first impression of the Rewards Program.

... now it says it's the original 1986 Top Gun ...

https://www.paramountpictures.com/ says "Top Gun: Maverick" will be not be available in theaters until May 27. No On Demand or streaming release dates have been announced, but industry observers are guessing that the those options won't be available until July, perhaps even later. 

... "Why are they saying that you can claim and watch it now, if you join Xfinity Rewards today?" ...

The only offer I've seen is for "Top Gun", not for "Top Gun: Maverick". Are you actually being offered "Top Gun: Maverick"?

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

You need to look carefully. They may have used a "Maverick" banner, but if you read closely, it said it was to catch up and watch the original. They had a similar freebie for the original "Jurassic Park", as a tie-in to the new one coming out soon. I also got a free "A League of their Own". Plus, if you use Movies Anywhere, you can tie your Xfinity and other services to it, and you can view them on Vudu, Movies Anywhere, and several other services, if that service has rights to a particular movie.

Did you find anything out on this? I got the same thing and I swear it said New Movie Top Gun Maverick something on it.. It said to go download it … Im not sure where though.. 

There is no way Comcast would give away a movie for free that hasn't been released yet. This is how it looks in my Rewards history.

None of the images or text I've seen in email or on the Rewards pages (including the "Details and Restrictions" popup) mention "Top Gun: Maverick", only "Top Gun". It's great fun to bust on Comcast, and they make it sooooo easy, but I don't see them misbehaving here. 

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

We have no purchase option for Top Gun. How do you access this movie?