pmurti's profile

New Poster

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4 Messages

Thu, Jan 9, 2020 6:00 PM

Xfinity remote & TV remote turning off my Cable box each time I hit the power button

Recently switched cable boxes & each time I hit the power button on my Xfinity remote OR my Samsung TV remote, it cycles power to the cable box (i.e. full reboot, several minute wait). I've been on the phone with Comcast a lot, and traded in the cable box twice now for new ones. The issue persists.  Any ideas?

 

One clue is that this behavior only occurs if the TV has been off for a while (say more than 15 minutes).

 

I've disabled Anynet+ and any other Samsung technology that might be sending a signal down the HDMI cable, and also turned on / off the power saving settings on both the cable box & the TV & none of this has helped.

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Rustyben

Expert

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24K Messages

1 y ago


@pmurti wrote:

Recently switched cable boxes & each time I hit the power button on my Xfinity remote OR my Samsung TV remote, it cycles power to the cable box (i.e. full reboot, several minute wait). I've been on the phone with Comcast a lot, and traded in the cable box twice now for new ones. The issue persists.  Any ideas?

 

One clue is that this behavior only occurs if the TV has been off for a while (say more than 15 minutes).

 

I've disabled Anynet+ and any other Samsung technology that might be sending a signal down the HDMI cable, and also turned on / off the power saving settings on both the cable box & the TV & none of this has helped.


do you by chance have both plugged into a 'smart' power strip?

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New Poster

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4 Messages

1 y ago

Hey Rustyben - no I thought about that - they are actually plugged into two different outlets on the wall now, not even on a power strip.

New Poster

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4 Messages

1 y ago

One additional discovery - this happens even if I don't use the remote, but just turn on the TV using the button on the back of the TV. So it is definitely some form of signal being sent by the TV to the box via HDMI. Any ideas on how to disable this?

New Poster

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4 Messages

1 y ago

As I pointed out above, this happens even if I don't use the remote...

Frequent Visitor

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5 Messages

4 m ago

was there a fix for this?

 

i'm experiencing the same issues.  Sometimes, turning on everything with the remote, the cable box does not display anything.  I have only one HDMI input so I use a spilter.  turning on the device on the other input and then turning it off usually fixes it but sometimes, I have to physically reboot the box (unplug power).

 

Samsung DLP TV

Tried two different cable boxes (one is brand new)

XR15

 

I've seen the post about using a second splitter but haven't purchased it yet.  This can be the recommended fix from Comcast.

Rustyben

Expert

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24K Messages

4 m ago


@airpw wrote:

was there a fix for this?

 

i'm experiencing the same issues.  Sometimes, turning on everything with the remote, the cable box does not display anything.  I have only one HDMI input so I use a spilter.  turning on the device on the other input and then turning it off usually fixes it but sometimes, I have to physically reboot the box (unplug power).

 

Samsung DLP TV

Tried two different cable boxes (one is brand new)

XR15

 

I've seen the post about using a second splitter but haven't purchased it yet.  This can be the recommended fix from Comcast.


CEC command from the TV is putting your set top box in standby mode. go into your X1 set top box menu (xfinity button, gear (settings), device settings, and turn off CEC command response.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Frequent Visitor

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5 Messages

4 m ago

could not find the CEC command in the Device settings. 

I have:

release version 124.0.0

STB Version AX0136AN_4.4p19s2_Prod_sey

Contributor

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23 Messages

4 m ago


@airpw wrote:

could not find the CEC command in the Device settings. 

I have:

release version 124.0.0

STB Version AX0136AN_4.4p19s2_Prod_sey


It's in Settings, Device Settings, Power Preferences. You want to select HDMI Device Control (HDMI-CEC) and press the enter button to toggle off. 

Frequent Visitor

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5 Messages

4 m ago

Thanks for your advice so far.

 

Under the Device settings, power preference, I only have three choices, 1) power saver: off 2) sleep now 3) restart

 

I've looked at the other settings but have not been able to find any reference to CMC.

 

Thoughts?

 

Thanks again!

Contributor

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23 Messages

4 m ago


@airpw wrote:

Thanks for your advice so far.

 

Under the Device settings, power preference, I only have three choices, 1) power saver: off 2) sleep now 3) restart

 

I've looked at the other settings but have not been able to find any reference to CMC.

 

Thoughts?

 

Thanks again!


What cable box do you have?

Frequent Visitor

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5 Messages

3 m ago

Arris AX013ANM

Contributor

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23 Messages

3 m ago


@airpw wrote:

Arris AX013ANM


I have AX014ANM. Mine is a 4K box. Is yours a 4K box also or the earlier version? Maybe that's why that option not available.

Frequent Visitor

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5 Messages

3 m ago

I guess you are probably right.  The box is new (couple of weeks) but my TV is still an old Samsung DLP.

 

Thanks for your advice.  Will probably have to breakdown and call Comcast support and go through that torture.

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