U

Visitor

 • 

1 Message

Thu, Jun 30, 2022 12:36 AM

Xfinity remote stopped working

Remote only controlled volume and power. Stopped allowing channel changing or xfinity button or mic use. Tried to reset and pair but three digit code doesn’t come up after I hold set up and press xfinity button. Stuck now. Please help. 

Official Employee

 • 

150 Messages

3 m ago

Hi there, @user_5ebcef Thank you so much for your time and patience. I'm truly sorry for the inconvenience you are going through with the remote, I understand how frustrating this experience is for you. Please be assured we'll get you taken care of. Are any of the lights on the modem currently being displayed?

char2014

Contributor

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42 Messages

3 m ago

That happened to me yesterday.  I unplugged the box then plugged it back in and all is well.

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