Samantha441's profile

New Poster

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2 Messages

Saturday, December 7th, 2024 11:35 PM

Xfinity remote and the YouTube app on tv

I can access the YouTube TV app through the Xfinity menu. I can use the Xfinity remote to select videos, play, pause, even turn the captions on and off. But I can't use the Xfinity remote to fast forward through the ads. Even when the timer showing on the bottom right appears to show that fast forwarding / skipping to the end of the ad is allowed, I can't find a button on the remote to actually do it.

I tried the Xfinity chat and the robot was not helpful at all.

Thanks for any suggestions. If I can't sort this out, I'll just have to watch YouTube on my phone if I watch it at all. I don't know why I bother paying Xfinity for television....

Official Employee

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1.5K Messages

2 months ago

Thank you for reaching out to us here @Samantha441. If you are still having that problem with fast forwarding on YouTube, I will be happy to assist you with that. Which remote do you currently have?

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