U

Visitor

 • 

1 Message

Thu, Sep 30, 2021 2:21 PM

Xfinity playback not working

Hi I have been trying to watch a show on my dvr and it says playback is not working. I restarted then refreshed my box and it is still having ghe same error message. I then tried to stream it on the xfinity app and it says playback is not working. Please help. 

Official Employee

 • 

339 Messages

2 m ago

Hello, @user_264315. I'm sorry to hear the playback feature isn't working even after restarting your device. I would be more than happy to help troubleshoot this with you on my end.

 

In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

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