Visitor
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1 Message
Xfinity playback not working
Hi I have been trying to watch a show on my dvr and it says playback is not working. I restarted then refreshed my box and it is still having ghe same error message. I then tried to stream it on the xfinity app and it says playback is not working. Please help.
XfinityRaul
Official Employee
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339 Messages
2 m ago
Hello, @user_264315. I'm sorry to hear the playback feature isn't working even after restarting your device. I would be more than happy to help troubleshoot this with you on my end.
In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?
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