user_r3t45c have you tried resetting your X1 cable box by removing and plugging the power cord back in? I recommend giving this a try alongside removing the HDMI cable from the box and TV and plugging it back in as well. This is always an ideal place to start.
You can also use the Xfinity Assistant to troubleshoot your X1 cable Box. This tool will use similar resources we would use to refresh your services. You can use this link or access it from the Xfinity app.
XfinityJosephA
Official Employee
•
1.2K Messages
1 month ago
user_r3t45c have you tried resetting your X1 cable box by removing and plugging the power cord back in? I recommend giving this a try alongside removing the HDMI cable from the box and TV and plugging it back in as well. This is always an ideal place to start.
You can also use the Xfinity Assistant to troubleshoot your X1 cable Box. This tool will use similar resources we would use to refresh your services. You can use this link or access it from the Xfinity app.
https://www.xfinity.com/xfinityassistant
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