Visitor
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1 Message
Xfinity [Edited]
Tv freezes up all the time. Unplug the box still doesn't work. Xfinity apps a joke. Can't speak to anyone.
Visitor
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1 Message
Tv freezes up all the time. Unplug the box still doesn't work. Xfinity apps a joke. Can't speak to anyone.
ccRuben
Retired Employee
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729 Messages
2 years ago
@Dasman65 I am sorry you're having these issues! Please send us a direct message, we will be happy to help .Thanks!
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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