Xfinity dvr space is a complete failure

I have zero shows recorded on my xfinity DVR but currently my dvr indicates that it's 70% full and apparently there is no way to clear it for space. Does anyone know how to clear the DVR?

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

CCElizabeth

Problem Solver

•

908 Messages

4 years ago

Hello @user_0b5b80. Thank you for bringing this issue to our Xfinity Community for help. I'm sorry to hear about the trouble with your DVR. Do you have one of our legacy DVRs or a Cloud DVR?

0

U

user_0b5b80

Visitor

•

2 Messages

4 years ago

I am not sure, we have had the cable box since July 2016.

1

0

No worries. My team and I would love for the opportunity to look further into this for you. Could you do me the favor of initiating a chat to Xfinity Support providing your full name and address? To begin a chat, please click the chat icon in the top right of the page. Search for Xfinity Support, if needed. We're looking forward to working with you to make this right.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

4 years ago

0

X1

user_0b5b80

Xfinity dvr space is a complete failure

CCElizabeth

user_0b5b80

CCJay

New to the Community?