annv1's profile

Regular Visitor

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3 Messages

Sat, Nov 21, 2020 9:00 AM

Xfinity DVR refusing to record shows

11/23/20 - Editing to add that I'm in the Seattle area, and this does seem linked to stations no longer appearing under the Guide as 'Free to Me', even though they are part of my cable package.

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My DVR is refusing to record some shows and I'm unable to determine why.  For example, when using the Guide and attempting to record a show, it will go through the steps and appear that it is going to record, but then the Guide will have a red no entry (a red circle with a slash through it) symbol next to the show.  This is what I've tried:

  • There are no other shows scheduled at the same time, so its not a conflict issue. 
  • My DVR is 37% full and should have plenty of space. 
  • I've tried going in and removing future scheduled shows temporarily to see if its because the DVR is anticipating being full, but this made no difference.  However, I was able to re-add these particular shows. 
  • Multiple times I've done a Restart/System Refresh/actually unplugging the DVR
  • Issue is the same whether I'm using the xfinity remote or the xfinity phone app
  • The initial show I was trying to record was the series "Black Narcissus" on FXHD.  Once that failed, I tried recording the episodes manually.  Once that failed I tried recording random shows on different HD channels from the Guide - most of these failed as well with different stations, different times, but I can't figure out why as this seems random - no scheduling conficts.  
  • I have the series "Fargo" on FXHD on schedule and it has been recording it fine, but looking at the episode scheduled for tomorrow (11/22) it is not listed on the 'to be recorded' list.  When I look up the series under 'Upcoming' the future 2 episodes are listed with the icon of 3 red circles with the top circle being the open red circle with the slash through it, so they do not look like they will record.  

 

Anything else I'm missing for troubleshooting?  It really just seems to not be working properly.

 

Thank you.

Responses

Shannon77

Frequent Visitor

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5 Messages

7 m ago

Keep your fingers crossed everyone! My husband called the corporate office and they directed him to someone in Arizona. The Comcast employee had not heard or seen these issues. The employee is contacting their engineering dept. and informing them about this nationwide issue.

New Poster

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3 Messages

7 m ago

I also wanted to add that this issue makes Rokus, and other boxes that one might use to stream Xfinity content, almost useless! All content outside of the most basic broadcast channels, is completely blocked and won’t play, as the system is saying that you’re not subscribed to anything, and therefore you can’t stream these channels that you are not subscribed to.

New Poster

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1 Message

7 m ago

I’m in Utah too and noticed it Saturday night. I talked on a chat with a tech on Sunday afternoon. They said they were aware of some broadcasting issues with certain channels and that is why it was probably happening. I did ask for a discount on my bill since I wasn’t being provided with my full service I was paying for. They did give me a $5 credit. They also said another tech would contact me in 1-3 days with more info. to see if it was resolved yet.

New Poster

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1 Message

7 m ago

I'm in Utah too.  But just tried it and still not working for me.  They said they would contact me when its fixed but I didn't get that same message.

New Poster

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3 Messages

7 m ago

i'm in utah as well.

 

i just tried to record ESPN and got the dreaded red circle...i'm going to reboot the system and re-test.

 

epilogue:

 

i reset the box and tried it again...still didn't work.

 

Frequent Visitor

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16 Messages

7 m ago

I just received this message from xfinity. I live in Utah. However, I am not at home to verify it is working. Anybody else verify it is working?
“ Good news—the outage has been resolved! Thanks for your patience. Your services should be back up and running. Let me know if you're still experiencing any service issues.
1 - Everything is working
2 - I'm still having an issue“

New Poster

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3 Messages

7 m ago

I have been on the phone for over 5 hours with multiple agents who continue to tell me it's a device issue.  The technician came out yesterday and spent two hours replacing everything only to find it's a backend entitlement issue.   They can't even give me an ETA when the issue will be resolved.  The streaming app missing channels and the DVR scheduled recordings will not work until until they fix this issue which I have since Friday night.  My friend had the issue on Friday night but it was resolved on Saturday.   Unacceptable!!!

New Poster

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2 Messages

7 m ago

Just got off the phone with a service rep. Yes, they are now aware of the problem with series recordings and are working on it. It appears I can now set up individual recordings. I set up two upcoming single episodes for tonight and so far they are showing up in Scheduled Recordings. We'll see what happens at show time.

Frequent Visitor

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16 Messages

7 m ago

I just got home. False alarm. I have no idea what xfinity meant by their text message. Nothing has changed. Everything is still broken and no answers from comcast

New Poster

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3 Messages

7 m ago

Tell them there's a master ticket on the issue and it's an entitlement issue on the backend

New Poster

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2 Messages

7 m ago

We’re in Colorado and having the same problem and I am becoming incredibly angry. There doesn’t seem to be any traction. The fact that my favorite shows won’t record, now when I try to watch it on demand, it says I need a subscription that I already have. This is so upsetting that this happens to be going on during the pandemic. There doesn’t seem to be anyone working on it. And, of course since our county is on lockdown and we are having a ZOOM Thanksgiving, the ONLY thing we have to look forward to is to binge watch all of our show (that are not allowing us to access), we are very very frustrated..

New Poster

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1 Message

7 m ago

Same here! 3 days now.

Regular Visitor

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3 Messages

7 m ago

Hi, I posted yesterday and wanted to say that I am in Northern Virginia and having the same issues for 3 days now.

 

Definitely a nationwide problem. Had my own 1.25-hour experience with comcast tech. It was narrowed down to possibly an X1 programming issue, not a DVR/box issue. So not in our houses, it’s in their house!

 

Since it seems like the different areas are not communication with each other (shocking since it’s a communications company), I recommend also sending comments/complaints to Tom Karinshak, Executive Vice President and Chief Customer Experience Officer at Comcast, https://support.xfinity.com/svp-contact-form.

 

Good luck!

 

 

Official Employee

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2.5K Messages

7 m ago

Hi everyone. We appreciate you all bearing with us as patiently as possible as we work through a fix for this known issue. If someone is in need of immediate assistance, you're welcome to send me a PM directly. Otherwise, we will be sure to stick with our word of providing any additional information or updates and posting them here for you. Thank you!

Shannon77

Frequent Visitor

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5 Messages

7 m ago

We ALL should receive a credit!!! This took how many complaints and days and still not solved and they can’t provide any information/update!

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