annv1's profile

Regular Visitor

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3 Messages

Sat, Nov 21, 2020 9:00 AM

Xfinity DVR refusing to record shows

11/23/20 - Editing to add that I'm in the Seattle area, and this does seem linked to stations no longer appearing under the Guide as 'Free to Me', even though they are part of my cable package.

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My DVR is refusing to record some shows and I'm unable to determine why.  For example, when using the Guide and attempting to record a show, it will go through the steps and appear that it is going to record, but then the Guide will have a red no entry (a red circle with a slash through it) symbol next to the show.  This is what I've tried:

  • There are no other shows scheduled at the same time, so its not a conflict issue. 
  • My DVR is 37% full and should have plenty of space. 
  • I've tried going in and removing future scheduled shows temporarily to see if its because the DVR is anticipating being full, but this made no difference.  However, I was able to re-add these particular shows. 
  • Multiple times I've done a Restart/System Refresh/actually unplugging the DVR
  • Issue is the same whether I'm using the xfinity remote or the xfinity phone app
  • The initial show I was trying to record was the series "Black Narcissus" on FXHD.  Once that failed, I tried recording the episodes manually.  Once that failed I tried recording random shows on different HD channels from the Guide - most of these failed as well with different stations, different times, but I can't figure out why as this seems random - no scheduling conficts.  
  • I have the series "Fargo" on FXHD on schedule and it has been recording it fine, but looking at the episode scheduled for tomorrow (11/22) it is not listed on the 'to be recorded' list.  When I look up the series under 'Upcoming' the future 2 episodes are listed with the icon of 3 red circles with the top circle being the open red circle with the slash through it, so they do not look like they will record.  

 

Anything else I'm missing for troubleshooting?  It really just seems to not be working properly.

 

Thank you.

Responses

Frequent Visitor

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7 Messages

7 m ago

I'm in Chicago and have had the same exact problem since yesterday. Called a tech today and they had no idea of what I was even saying to them. Clearly when something is going wrong the techs are not informed. I subscribed to Starz for $8.99 in July. Tech today kept telling me I didn't have it because Xfinity dropped it and you have to buy it... well I know that. I bought it in July, and last night I re-subscribed 8 times because it kept telling me to. Finally I gave up. Movies won't record, options are missing and nobody knows anything. 

New Poster

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2 Messages

7 m ago

Yes same issue

New Poster

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2 Messages

7 m ago

Same issue here Chicago. Series recording on AMC and FX won’t record. Tried to randomly record on another channel and it wouldn’t . I did look at guide “Free to Me” and those channels are missing. Makes no sense as I can watch them. Hopefully a bu that will be fixed soon!

New Poster

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2 Messages

7 m ago

It's interesting that there are so many posts, but no response at all from Comcast/Xfinity. I spent 4 hours last night with two people on the phone and two via messaging, and still no answer! Anyone find out what the problem is?

New Poster

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2 Messages

7 m ago

Same problem here. Series recorded normally thorugh Friday 11/20. Three scheduled recordings tonight 11/22 failed and showed the red circle with a slash. I could not reschedule the recordings even on later showings. Two scheduled recordings for later this week appear to still be set correctly.

Lots of posts with this problem. We need a fix from Xfinifty.

 

Editing to mention I'm in Southeast PA, just north of Philadelphia.

Regular Visitor

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3 Messages

7 m ago

Same issues. Started with tech support via chat, then was transferred multiple times after a restart, system refresh, unplugging, etc, and 1.25 hours later...Told them about all the people in this forum with the same issues. Looks like you guys did the troubleshooting for them. I told them about what others said on this (their own) site about this problem. So, looks like we can record on major networks, but not on most everything else and it only shows the "cancelled recording" symbol when we try. They know what channels I have (and I have no problem watching them), but on their end, it does not show that I am subscribed to any of them. It's a them problem. They are now aware of it and are supposedly working on it. Hope this helps.

Frequent Visitor

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16 Messages

7 m ago

what part of the country are you in?

 

Frequent Visitor

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16 Messages

7 m ago

I'm in Utah.  Would like to know where everyone is and how widespread the issue is.  Sounds like nationwide.  Guide shows part of the shows.  Refuses to record anything but network shows.  Wipes out all planned recordings.  Comcast techs give blank stares and waste our time with the usual reset all your DVRs, claiming complete ignorance of the issue, but it is nationwide.  Clearly there has been a nationwide comcast bulletin to all offices about the issue but they are feigning ignorance.  Not sure why.  All I can think of is that they think it might cost them money in reimbursements to people if they admit it.  But, it's like refusing to admit the lights are out when you are standing there in the dark.

New Poster

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1 Message

7 m ago

Exactly the same issue for me in northern California. Tonight, I can't record Korean Series -- the equivalent of the World Series in Korea. It's on ESPN. And when I go to the ESPN site to watch the replay, it tells me that my Xfinity plan doesn't cover ESPN. But it does. Completely maddening. The Undoing records, yet nothing on ESPN does.

Frequent Visitor

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16 Messages

7 m ago

We know from the other posts it affects Chicago, Philly, Seattle and Utah at least

New Poster

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1 Message

7 m ago

  1. Any news or progress or admission that there is problem by Comcast?
  2.  

Frequent Visitor

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16 Messages

7 m ago

Nope.  Nobody answsering at xfininity now.  Since nobody from xfinity monitors this forum or cares about the "xfininitry community forum" i checked   the xfininity facebook page but that seems to be where you go to complain about your bill or programming and nobody has posted there since Nov 9th.  I also checked out the Reddit forum where supposedly Xfinity "experts" hang out.  Over there, people have been complaining about the same thing, including trouble streaming and being locked out of channels they can normally get into. They also have talked with the same clueless techs, after waiting for hours to get to them.  None of the "experts" offered any advice.  

This is all very odd indeed.  Certainly worth getting an answer from someone at Comcast when it affects nearly every xfinity/comcast customer in the nation!  Everyone just isn't willing to speak up about it or hasn't yet figured out the extent of the problem.  I think xfinity is hoping to get it fixed before everyone figures that out.  It's like maybe they thought they would get the power back on while everyone was sleeping and they would just plead ignorance till then--they just didn't know it would take this long.  Sometimes, as the politicians find out,  trying to cover it up doesn't always work out for the best!

Frequent Visitor

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7 Messages

7 m ago

If one more tech tells me to waste my time unplugging wires... like unplugging wires will fix a problem of being told you're not subscribed to something you clearly are.  

New Poster

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3 Messages

7 m ago

Has anyone found a solution to this issue! This has been happening for my family and I for a couple days, and quite frankly, it’s annoying. I’m experiencing the not being able to record issue (ann channel that isn’t a very basic channels), the premium channels being watchable yet not being able to record them or watch any of their on-demand content (despite paying for them and having them in my package), and when trying to play on-demand content on premium channels, it’s asking me to subscribe as if I don’t already. I’m not going to try, but I’m curious what will happen if I select “subscribe.” Will it make that channel recordable and/or enable me to watch the on-demand content? Has anyone gotten to the step of having to replace a box, and if so, did that correct it? It’s shocking to see that a bunch of us, from different places around the country it appears, are experiencing this same problem. I’ll be keeping my eye on this thread, so as to see who gets it fixed or solved, and what’s the solution. I’m in Seattle by the way.

New Poster

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2 Messages

7 m ago

I'm near Detroit Michigan and same issue. AMC, FX, ESPN, The Weather Channel all refuse to record. I'm starting to get tired of this X1 DVR , it has way too many issues.

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