Regular Visitor
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3 Messages
Xfinity DVR refusing to record shows
11/23/20 - Editing to add that I'm in the Seattle area, and this does seem linked to stations no longer appearing under the Guide as 'Free to Me', even though they are part of my cable package.
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My DVR is refusing to record some shows and I'm unable to determine why. For example, when using the Guide and attempting to record a show, it will go through the steps and appear that it is going to record, but then the Guide will have a red no entry (a red circle with a slash through it) symbol next to the show. This is what I've tried:
- There are no other shows scheduled at the same time, so its not a conflict issue.
- My DVR is 37% full and should have plenty of space.
- I've tried going in and removing future scheduled shows temporarily to see if its because the DVR is anticipating being full, but this made no difference. However, I was able to re-add these particular shows.
- Multiple times I've done a Restart/System Refresh/actually unplugging the DVR
- Issue is the same whether I'm using the xfinity remote or the xfinity phone app
- The initial show I was trying to record was the series "Black Narcissus" on FXHD. Once that failed, I tried recording the episodes manually. Once that failed I tried recording random shows on different HD channels from the Guide - most of these failed as well with different stations, different times, but I can't figure out why as this seems random - no scheduling conficts.
- I have the series "Fargo" on FXHD on schedule and it has been recording it fine, but looking at the episode scheduled for tomorrow (11/22) it is not listed on the 'to be recorded' list. When I look up the series under 'Upcoming' the future 2 episodes are listed with the icon of 3 red circles with the top circle being the open red circle with the slash through it, so they do not look like they will record.
Anything else I'm missing for troubleshooting? It really just seems to not be working properly.
Thank you.
Ellett
New Poster
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2 Messages
4 years ago
To whoever fixed it, thanks!
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blondie131
Contributor
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24 Messages
4 years ago
I am having this same issue! I am in PA, so this seems to be AN ONGOING issue that they HAVE YET TO ACTUALLY FIX! What good is paying for the DVR service when it works only SOMETIMES! I will be calling about that as well.
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peterka09011
Contributor
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41 Messages
4 years ago
I have a "similar" problem. I had an ongoing scheduled recording for a show (The Waltons) on the Hallmark Channel. It suddenly stopped automatically recording episodes about five days ago.
Contrary to others' experiences on this thread, I can manually record individual future episodes by highlighting the episode on the channel grid/program guide, pressing on the red button and selecting single episode. And, that single-recorded episode will show a red dot next to it on the channel grid/program guide, just as you would expect, and the program will be recorded and stream when I want to view it.
However, every time I program it to record all episodes (new and rerun) with no limit to their number and saving all episodes, it no longer "takes." That is, none of the future episodes on the channel grid show a red dot, which would evidence they will be recorded.
I have tried reprogramming and rebooting numerous times, but no success. What do I do now?
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blondie131
Contributor
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24 Messages
4 years ago
Yes, I found that to be true. This is a real issue!
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blondie131
Contributor
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24 Messages
4 years ago
I have contacted Tech Support and had them do an "ACCOUNT RESET"... this seemed to have worked so far.
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CCChe
Official Employee
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6.9K Messages
4 years ago
Hi @ctrose12! Sorry for the experience you were having. I wanted to check in to see if this has been resolved yet? If not, please send me a private message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. To send me a private message, click on my name, "ComcastChe," and then click send a message.
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aanieto2013
New Poster
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1 Message
4 years ago
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Gcallis
New Poster
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1 Message
4 years ago
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blondie131
Contributor
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24 Messages
4 years ago
Have tech support do an account reset...if it doesn't work the first time have them do it again until you are able to record a series...It took 3 times for the tech support person until it worked.
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XfinityMartyR
Official Employee
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2K Messages
4 years ago
Hello, aanieto2013! Thank you so much for all of your patience! If you are still having a concern with your DVR service please send us a Private Message, so we can help. Please include your full name, and service address.
To send a private message, please click my name "ComcastMartinR" then select "Send a Message" on the right side.
Thank you!
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XfinityEmilyB
Official Employee
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2K Messages
4 years ago
Hey there, @Gcallis! Thank you for taking the time to bring your DVR issue to our attention. I love recording my favorite shows so I can watch them at my convenience. I'd be frustrated in your position and I'd like to take a look at what's going on. Please send me a Private Message with your name and the street number in your address so I can help. To send a private message, click my name " ComcastEmilyS", then click "send a message".
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fosteram
New Poster
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1 Message
4 years ago
I was having the same issue for a while now. Noticed it with one of my daytime talk shows that I record and just blew it off, but then yesterday I noticed that my list of Thursday night shows wasn't showing as scheduled to record. I just recently got a new box because my previous one had just stopped working. So you with the new and old box I had the issue.
However, I seem to have been able to correct the problem by doing a Restart and/or a System Reset by going into Settings and scrolling down to Help. Under Help I did a Restart I believe like 2 times and I did the System Refresh 1 time. Not sure which one solved the issue. Now my shows are showing as they should under Scheduled.
Hopefully, this is a permanent and not temporary fix. I will be back to update if I continue to have issues.
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Denise41
New Poster
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1 Message
4 years ago
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XfinityChristina
Official Employee
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923 Messages
4 years ago
Hi, @Denise41, I hate to hear you're having issues with your DVR. I rely on mine heavily to catch up on all my shows throughout the week. lease send me a Private Message with your name and your address so I can help. To send a private message, click my name " ComcastStarr", then click "send a message".
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lazyman4908
Regular Visitor
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5 Messages
4 years ago
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