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user_lw732c
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3 Messages

Monday, January 20th, 2025 8:02 PM

Xfinity DVR recordings recovery

We had recordings saved on our plan, then last week we were unknowingly switched to a new TV plan under the xumo streaming service. We got the service switched back within a week, and kept the old Xfinity flex box and everything works fine, even our favorited channels appeared but the DVR recordings are missing. Again, using the same old box that they were recorded on but isn't it cloud storage? Is there a way that this can be recovered?

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5 days ago

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XfinityAdrienne

Official Employee

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1.1K Messages

7 days ago

Hey there, user_lw732c! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the confusion with the plan changes, but happy everything is back to as you expect it aside from the DVR recordings. Just to ensure, did you confirm the recordings were not in the recently deleted folder? 

 

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user_lw732c

3 Messages

Hi, yes I checked and nothing was in the deletes folder. I thought they were to be stored in the cloud, and it was only a matter of days that this all occurred. Like I said, my "favorite" channels reappeared and were starred, but my recordings disappeared even though we are using the same TV box as before

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7 days ago

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XfinityShawn

Official Employee

 • 

1.2K Messages

 

user_lw732c We appreciate that update, and are here if you should need us in the future. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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7 days ago

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westwayneguy88888

Contributor

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151 Messages

@XfinityShawn​ 

you didn't answer the question or solve the situation

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7 days ago

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user_lw732c

3 Messages

@XfinityShawn​ please see my answer as your suggestion did not resolve anything 

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5 days ago

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XfinityLinda

Official Employee

 • 

1.5K Messages

@user_lw732c Sorry about that. If the account was closed, that could be an issue. If the type of programming assigned to your account changed, that could've also changed some things. We would need to review the account closer in order to assist with this. If you have not unplugged and restarted the Xumo box, I would recommend you try that first. If not, we would love to hear back from you via our Direct Messaging. Please send over your full name and complete service address. 

 

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 days ago

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