U

Tuesday, December 31st, 2024 11:03 PM

Xfinity DVR not recording shows airing on TBS/TNT

I have a weekly recording set for shows on TNT & TBS. For the last month, they do not record the shows. I just tried to record the Chicago-St. Louis hockey game and it will not record it.

Official Employee

 • 

1.8K Messages

2 days ago

Good evening @user_tthz2o, and thank you for reaching out on our Community Forums, we appreciate it. I see that you are having some trouble recording shows on TNT and TBS, thank you for letting us know and we are happy to troubleshoot further. To confirm, are you able to successfully record programs on other channels? Are you experiencing any error messages pop up when attempting to record?

 

4 Messages

My DVR records literally everything except what is on TBS / TNT / truTV. No error messages come up when I try to record them. I see a trend between all three of these networks, that is they are all owned by Warner Bros. Discovery.

4 Messages

I've also reset my DVR/cable box, so please do not suggest that.

Official Employee

 • 

1.7K Messages

Thank you so much for those details. To be sure it lets you set up the recording then but never records since you are not getting any errors is that correct? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 Messages

Yes. It says that it is "scheduled", then it disappears from the "scheduled" section and never actually records. EDIT to add: There are also no scheduling conflicts.

(edited)

Official Employee

 • 

1.2K Messages

@user_tthz2o okay, let's see if there is something that we can see on our end. I especially want to see if our monitoring software caught any errors. Please, send a DM to Xfinity Support with your name and address. We'll continue working on this there.

Here are the detailed steps to direct message us:

 

• Click "Sign In" if necessary

•Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging

•Click the "New message" (pencil and paper) icon

•Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

•Type your message in the text area near the bottom of the window

•Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here