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user_503953
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2 Messages

Wednesday, October 13th, 2021 9:47 PM

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xfinity dvr is really dark on shows the have night time scenes

This started happening when I got a new Samsung 4K TV.  The TV doesn't have this problem when watching other channels on the TV

or if watching shows on Netflix, Hulu, etc.   Two examples are "what we do in the shadows"  and new season of "Big Sky".

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4 years ago

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CCJay

Official Employee

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618 Messages

4 years ago

Hi, @user_503953. Thanks for reaching out regarding your picture issue. You've reached the perfect place for support. I'm confident our team here can help figure this out. Have you had a chance to compare to live TV to see if the experience is the same? 

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user_503953

Visitor

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2 Messages

4 years ago

Yes, see my above comment "The TV doesn't have this problem when watching other channels on the TV", meaning channels on the Samsung TV that I am not watching through the DVR / cable connection.

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CCAaron1

Problem Solver

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954 Messages

Let's get your account pulled up so I can directly troubleshoot the cable box that is having the issue. Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.   

Here are detailed steps to direct message us:  

  • Click "Sign In" if necessary 
  • Click the direct message icon
  • Click the "New message" (pencil and paper) icon 
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
  • Type your message in the text area near the bottom of the window 
  • Press Enter to send your message 

I no longer work for Comcast.

4 years ago

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XfinityEva

Official Employee

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1.6K Messages

Hey @user_503953 

Thank you for working with us and I am glad that your idea to try the coax cable swap and use the HDMI instead with your DVR setup helped get the "darkness" out of the screen and back to normal! Feel free to reach back out any time with any other questions or concerns. 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 years ago

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