New Poster
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3 Messages
Xfinity doesn’t care
I have the same issues on bravo, whether using the smart TV or iPad, where it cuts out the dialogue or freezes up and says playback issue error. I have asked for help from XFINITY for months with no resolution and now they’re telling me it’s the bravo channel itself. Well that’s ridiculous. We pay for the channel it should work.
I’m also upset with them because I spent months working with their executive care team in Philadelphia to maintain my bill at the same rate, having been a loyal customer over 35 years! I finally got them to agree to a five dollar increase only to get a letter a month later that they’re increasing across-the-board all of these different fees $20. They’re so flipping greedy they can’t compare to streaming any longer. I’m investigating how to get home security, Internet, and cable channels I like on streaming, I’m sick of getting nickel and dime there is no loyalty and no service. You can’t even get an agent anymore. You have to talk to . You can’t even get a live agent anymore. You have to talk to a robot on text and pay out the nose! Not worth all the aggravation and waste of time
XfinityMarcus
Official Employee
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1K Messages
1 year ago
@Bpar50, thank you for taking the time to reach out to us using the Xfinity Community Forum. I can assure you that we definitely do care about ensuring your services are working as intended. While we certainly understand that you do pay for the channel itself, as a service provider we are only given rights to broadcast programs that the network provides us. Outside of networks that are owned and operated under the Comcast/NBC tree, we would not have direct control over an issue that is on the side of the TV network.
As for your bill, we definitely understand the frustration that comes with increases to pricing over time. The truth is, we never want to increase costs for anyone if we can avoid it. In order to gain access to the rights to broadcast other networks programming we have to pay for that licensing and those cost have increased over time. As a result, our overall costs have also increased to adjust for this. Now I know in a time when inflation has run rampant in many business sectors, the last thing you want to shell out more money for is your video service. This is certainly not lost on us, and I would be more than happy to take a gander into what options are available to help you find that sweet spot meeting your service needs while maintaining cost-effectiveness. After all, this is the least we can do for a 35-year loyal customer who has allowed us the opportunity to work for you.
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