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user_o23kig
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Sunday, November 23rd, 2025 7:29 PM

Xfinity Cable

Xfinity audio and video will freeze for a split second.  I’ve noticed this problem on DVR recordings and live television. This issue recently started happening after Xfinity did a network update, although it seems very common as numerous customers have it occur over the years. I reset the cable box and the problem still occurs. 

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1 day ago

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XfinityGabriel

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1 day ago

 

user_o23kig, Hi there! Thanks for taking the time to reach out. I can understand the inconvenience caused by experiencing video service interruptions as a consumer myself. I am sorry to learn about this experience. You've reached the right place. Our team of experts specializes in resolving video service concerns over social media. We can help. Thanks for sharing the troubleshooting steps you have taken so far. Do you ever notice an error message or an error code? When resetting the cable box, did you use the XFINITY app? The XFINITY app is a great tool to troubleshoot video service issues such as this. Here is a great link for more details on using the XFINITY app for troubleshooting, here. 

 

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