i have triple play , arris xg1-a tg1682g,upstairs, downstairs cisco xid-c cx001ani
on the DVR use voice command 'about' and reply with rest of line after STB version. all but one xg1 has 6 tuners (oldest only 5). the xid takes a tuner to work from the total.
that is a version 3 DVR newest is ver 4. It could be a failure in the DVR, swap for new version 4. if still has a problem a tech will need to check for other issues like a missing POE (point of entry) filter where other possible neighbor's boxes are using your DVR's tuners.
Rustyben
Expert
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24.6K Messages
5 years ago
do you have the x1 cable TV and internet service with at least one X1 set top box installed and working in the home?
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dearborn77d
New Poster
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3 Messages
5 years ago
i have triple play , arris xg1-a tg1682g,upstairs, downstairs cisco xid-c cx001ani
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Rustyben
Expert
•
24.6K Messages
5 years ago
on the DVR use voice command 'about' and reply with rest of line after STB version. all but one xg1 has 6 tuners (oldest only 5). the xid takes a tuner to work from the total.
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0
dearborn77d
New Poster
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3 Messages
5 years ago
set top box xgi-a is an arris axo13anm
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Rustyben
Expert
•
24.6K Messages
5 years ago
that is a version 3 DVR newest is ver 4. It could be a failure in the DVR, swap for new version 4. if still has a problem a tech will need to check for other issues like a missing POE (point of entry) filter where other possible neighbor's boxes are using your DVR's tuners.
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0