Xfinity Cable MAJOR DELAY

Recently moved into my new place and had xfinity install wifi and cable boxes. I recently noticed that I have NO cable wires in the house and all the xi5 boxes are being run off the wifi. My internet has been fine but I've noticed that live TV is a full 50 seconds delay. I find that pretty unacceptable considering I pay around $200 a month for this. I feel like I could get probably better quality service if I switch to a streaming service at this point. Has anyone had this issue before?

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

CCAndrew

Gold Problem Solver

•

25.9K Messages

5 years ago

Are you saying the audio doesn’t line up with the video by 50 seconds? Sorry your post isn’t clear you just say delay

0

XfinityJosephA

Official Employee

•

1.8K Messages

4 years ago

Hi, @Tyler128, this is a significant delay and we need to get this fixed for you. I apologize service is not working well at your new place. Please click on my username and use the send message option to include your name and service address so I can take the right steps to get your Xfinity cable service working to the quality we all expect.

2

0

U

user_c8c2d8

Visitor

•

1 Message

@ComcastJosephB

I have a 45-50 second delay. The whole community and very frustrating when I get sports alerts 45 seconds before I see it live

4 years ago

0

EG

Expert

•

111.6K Messages

@user_c8c2d8

Please create a new topic of your own here on this board detailing your issue. Thanks. 6 month old dead thread now being closed.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

4 years ago

0

X1

Tyler128

Xfinity Cable MAJOR DELAY

CCAndrew

XfinityJosephA

user_c8c2d8

EG

New to the Community?