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user_ogkb43
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11/07/2026 9:53 PM

Xfinity Cable Box making humming noise

hello, our Xfinity cable box has been making a humming noise for several weeks now. It’s gone to the point where it’s become very distracting and we can no longer enjoy any of the content on the television. If possible, we’d like a new one shipped.

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1 hour ago

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XfinityMartyR

Official Employee

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3.9K Messages

1 hour ago

 

user_ogkb43 Thank you for reaching out! Yes, that would be quite distracting. We can have another TV box shipped out to you, or you can exchange the one you have at a local Xfinity Store. 
 
If you would like us to ship one out, please send us a direct message. 
 
 

To send a "Direct Message" message:

 


• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the ""Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it


How to: Direct messaging within the forum

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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