Dre_240's profile

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1 Message

Wed, Dec 9, 2020 3:00 PM

Xfinity Box restarts after clicking any key on the remote

After just setting up my 4K DVR xfinity box, I paired the xfinity remote with is as well. Now regardless of what button I select on the remote, the box restarts.

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Official Employee

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2.5K Messages

6 m ago

Hi, Dre_240, I am sorry about the X1 DVR issue. This is very strange for sure. I will be happy to help out. Which model of remote do you have? Have we attempted sending any signals to the box for you yet, to reinitialize it?

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