MD_Langhorne's profile

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Friday, November 7th, 2025

Xfinity audio remains when TV is switched to other streaming sources

System: Xfinity account feeding wireless set-top DVR (excellent WiFi signal strength). HDMI from there to sat/cable input on Denon AVR-S570BT, out from AVR to HDMI 4 (eARC) on TCL R635 Roku TV. In addition to Xfinity TV fare, I stream from Netflix and Amazon Prime (subscribed and billed THROUGH Xfinity and Apple TV (subscribed directly) from Apple. I also access content from a PleX server on my desktop PC. 

All of these played well together until very recently: while on Xfinity I could switch to Netflix or Prime or Apple by voice command to the Xfinity remote OR by using the Roku remote to bring up the TV's home screen and select N/P/A. I used only the Roku TV switch for PleX, as Xfinity does not allow choice of a server. In all cases, I got the appropriate audio as well as video.

Starting about ten days ago, with no hardware or setting changes, if I switch from Xfinity to N/P/A by voice command to the Xfinity remote, all is well. But if I switch using the Roku TV interface, I get the video I want but BUT STILL GET THE XFINITY AUDIO CHANNEL non-stop along with video from the other four streaming sources. I have unplugged shut down and restarted the Xfinity gateway, the DVR, and the TV; factory reset the Denon; tried other HDMI cables, all with no luck.

The problem disappears if I run HDMI straight from the DVR to HDMI 4 (eARC), but then I lose the 5.1 sound system and have only the TV's speakers. More to the point, the DVR -> AVR -> smart TV path worked perfectly for a long time and stopped working for no reason I can see. 

Any ideas?

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