New Poster
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2 Messages
Xfinity 4k - XG1v4 Cable Box Availability
Called Xfinity and asked about the availability of XG1v4 cable boxes at my location (WA state), which has the capability to stream 4k content through Netflix. Was assured, with repeated confirmations, that they were available to the local service store, would just have to bring in my existing cable box and exchange it. Bought a nice LG OLED TV, upgraded my Netflix account to receive Ultra HD, and took my box down to the local service center for exchange, per customer service direction. You can probably guess what happened next - "sorry, we don't have any 4k boxes, don't know when we will". Anyone else been misled by the Xfinity garbage customer service? Went online to see what lies they convey on their website regarding this matter, and found this: https://www.xfinity.com/support/cable-tv/uhd-4k-faqs/ More misleading BS. Wanted to warn anyone else potentially in the same situation as myself not to believe anything you are told or read about the availability of XG1v4 boxes; go to your service center first to confirm.
CCAmir
Gold Problem Solver
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7.2K Messages
6 years ago
Hello Grey1, thank you for creating a post on our forum. The best way to get this box is to go into a local Comcast service center and request one, to find the nearest center to you click on this link. If your stores do not have the equipment in their inventory please send me a private message with your full name and account number by clicking on my name (ComcastAmir) and then click "Send a message".
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XfinityKenF
Official Employee
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8K Messages
6 years ago
Marancibiac, hope you enjoy the new 4K box! Post again if you need anything. Thanks for being a valued customer!
Ken
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CCMartin
Gold Problem Solver
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2.9K Messages
6 years ago
Hi there, Pfeganjr.
You can swap your current DVR to a 4k one at a service center or get one shipped to you!
Whichever is easiest for you!
Thank you for reaching out and being a valued Comcast customer!
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CCPhill
Silver Problem Solver
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11.2K Messages
6 years ago
Hello Marruda162, thank you for reaching out here on our forums and I would like to help with a XG1v4 Self Install Kit. Could you please send me a private message with your full name to begin?
Thank you
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marruda162
New Poster
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2 Messages
6 years ago
sent
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sutheyy
New Poster
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1 Message
6 years ago
Hey I just bought a 4k tv with hdr and I was wonder if I could get a 4k dvr box? How do I get one?
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CCAmir
Gold Problem Solver
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7.2K Messages
6 years ago
Hi Grey1, unfortunately I don't see a private message or a reply back from you here so I will close this thread as completed. Feel free to create another post if you require further assistance, have a good day.
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Rustyben
Expert
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24.6K Messages
6 years ago
reopened this mega-thread closed in error.
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XfinityKenF
Official Employee
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8K Messages
6 years ago
sutheyy, congrats on the new TV purchase1 I'd be happy to get you a new 4K DVR so you can start experiencing 4K content today! I got your private message so I'll follow up with you there. Thanks for posting on the forums!
Ken
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CCMartin
Gold Problem Solver
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2.9K Messages
6 years ago
Hello, Pfeganjr.
I wanted to follow up and touch base one more time before closing out your post.
Did you have any other questions?
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drchimera
New Poster
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1 Message
6 years ago
Accidental post....oops
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Linneybear
Regular Visitor
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1 Message
6 years ago
I'm trying to follow the process outlined in the 4k thread to get a XG1v4 which states to private message ComcastElla: https://forums.xfinity.com/t5/X1/Xfinity-4k-XG1v4-Cable-Box-Availability/m-p/3056493#M151979
My private messaging is disabled. Please assist.
Thanks.
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CCElla
Gold Problem Solver
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3.3K Messages
6 years ago
Hi, Linneybear! I got you private message, thank you for sending it!
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MikeW4VGK
New Poster
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1 Message
6 years ago
I understand that this fourm is the proper way to go about acquiring an Xfinity XG1v4 DVR box that will enable me to view UHD content on my compatible television. Can you advise me on the process? Thanks!
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dave006
Contributor
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18 Messages
6 years ago
Posting to enable PM function.
Dave
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