Spokane44's profile

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Tue, Oct 24, 2017 2:00 PM

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Xfinity 4k - XG1v4 Cable Box Availability

Called Xfinity and asked about the availability of XG1v4 cable boxes at my location (WA state), which has the capability to stream 4k content through Netflix.  Was assured, with repeated confirmations, that they were available to the local service store, would just have to bring in my existing cable box and exchange it.  Bought a nice LG OLED TV, upgraded my Netflix account to receive Ultra HD, and took my box down to the local service center for exchange, per customer service direction.  You can probably guess what happened next - "sorry, we don't have any 4k boxes, don't know when we will".  Anyone else been misled by the Xfinity garbage customer service?  Went online to see what lies they convey on their website regarding this matter, and found this:  https://www.xfinity.com/support/cable-tv/uhd-4k-faqs/   More misleading BS.  Wanted to warn anyone else potentially in the same situation as myself not to believe anything you are told or read about the availability of XG1v4 boxes; go to your service center first to confirm.

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Rustyben

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4 y ago


@HyrumM wrote:

I would like to request a self install XG1v4 for my main DVR and 2 tv boxes to upgrade my equipment.  Your post says all I have to do is "author a post" to request one?  I recently upgraded my tv's to 4k and would like to get the most out of my xfinity experience.


for directions, scroll back to the 12/23/2018 post by ComcastElla.

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4 y ago

Got it. Thanks Rustyben!

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Posting for PM privileges.

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Hi,

 

I would like to request the Xfinity XG1v4 TV Box self install kit.  Thanks.

Rustyben

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24.4K Messages

4 y ago


@Darkmyst85 wrote:

Hi,

 

I would like to request the Xfinity XG1v4 TV Box self install kit.  Thanks.


hi, I moved your post into this thread. for directions, scroll back to the 12/23/2018 post by ComcastElla.

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7K Messages

4 y ago

Hello Pharrell. Thanks for posting on our Forum. I can assist with reviewing your account and ordering an additional 4K capable cable box. To get started, please send me a private message and include your full name so I can assist you.

 

To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me. 
 

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I would like to message you ComcastJoeTru privately as you have stated, "To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me. " But, when I go to your profile I do not see where to "Send a message." I have scrolled and stared and just don't see it, so I decided to hop onto this thread and reply as I could see no other option, my appologies, but please advise. Thank you.

CCAndrew

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4 y ago

You need to make at least one post before you can send a message. Go back and read this thread to see how many times that happened.

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4 y ago

Thank you! Guess what ~ I found it, eventually, even before you replied, and messaged him, but nonetheless thank you. I swear it wasn't there, that private message option-link, and then, suddenly, as I navigated once again for like the 6th time back to the profile, it was obviously there. (shakes head...what gives?) 

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Need one

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I need to upgrade please

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