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Xfinity 4k - XG1v4 Cable Box Availability
Called Xfinity and asked about the availability of XG1v4 cable boxes at my location (WA state), which has the capability to stream 4k content through Netflix. Was assured, with repeated confirmations, that they were available to the local service store, would just have to bring in my existing cable box and exchange it. Bought a nice LG OLED TV, upgraded my Netflix account to receive Ultra HD, and took my box down to the local service center for exchange, per customer service direction. You can probably guess what happened next - "sorry, we don't have any 4k boxes, don't know when we will". Anyone else been misled by the Xfinity garbage customer service? Went online to see what lies they convey on their website regarding this matter, and found this: https://www.xfinity.com/support/cable-tv/uhd-4k-faqs/ More misleading BS. Wanted to warn anyone else potentially in the same situation as myself not to believe anything you are told or read about the availability of XG1v4 boxes; go to your service center first to confirm.
Rustyben
Expert
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24.6K Messages
6 years ago
for directions, scroll back to the 12/23/2018 post by ComcastElla.
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HyrumM
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6 years ago
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okcoolhookem
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6 years ago
Posting for PM privileges.
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msrupr
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6 years ago
Posting for PM.
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Darkmyst85
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6 years ago
Hi,
I would like to request the Xfinity XG1v4 TV Box self install kit. Thanks.
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Rustyben
Expert
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24.6K Messages
6 years ago
hi, I moved your post into this thread. for directions, scroll back to the 12/23/2018 post by ComcastElla.
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XfinityJoeTru
Official Employee
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7K Messages
6 years ago
Hello Pharrell. Thanks for posting on our Forum. I can assist with reviewing your account and ordering an additional 4K capable cable box. To get started, please send me a private message and include your full name so I can assist you.
To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me.
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Richann1
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2 Messages
6 years ago
I would like to message you ComcastJoeTru privately as you have stated, "To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me. " But, when I go to your profile I do not see where to "Send a message." I have scrolled and stared and just don't see it, so I decided to hop onto this thread and reply as I could see no other option, my appologies, but please advise. Thank you.
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CCAndrew
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6 years ago
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Richann1
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6 years ago
Thank you! Guess what ~ I found it, eventually, even before you replied, and messaged him, but nonetheless thank you. I swear it wasn't there, that private message option-link, and then, suddenly, as I navigated once again for like the 6th time back to the profile, it was obviously there. (shakes head...what gives?)
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Soares2019
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CustomMike
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6 years ago
Posting for PM privileges.
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Soares2019
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amr001
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Soares2019
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