New Poster
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2 Messages
Xfinity 4k - XG1v4 Cable Box Availability
Called Xfinity and asked about the availability of XG1v4 cable boxes at my location (WA state), which has the capability to stream 4k content through Netflix. Was assured, with repeated confirmations, that they were available to the local service store, would just have to bring in my existing cable box and exchange it. Bought a nice LG OLED TV, upgraded my Netflix account to receive Ultra HD, and took my box down to the local service center for exchange, per customer service direction. You can probably guess what happened next - "sorry, we don't have any 4k boxes, don't know when we will". Anyone else been misled by the Xfinity garbage customer service? Went online to see what lies they convey on their website regarding this matter, and found this: https://www.xfinity.com/support/cable-tv/uhd-4k-faqs/ More misleading BS. Wanted to warn anyone else potentially in the same situation as myself not to believe anything you are told or read about the availability of XG1v4 boxes; go to your service center first to confirm.
bearmanchester
New Poster
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1 Message
6 years ago
I very much wish to upgrade to this box.
How do I get that to happen?
Thanks
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Rustyben
Expert
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24.6K Messages
6 years ago
follow the directions in @CCElla's post of 4/19 (scroll up).
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XfinityKenF
Official Employee
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8K Messages
6 years ago
If anyone is having trouble PMing still, let me know.
KenF
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napos616
New Poster
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3 Messages
6 years ago
Will be sending you a PM for a box! Thanks
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XfinityKenF
Official Employee
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8K Messages
6 years ago
dgtobin1, by posting publicly, you enable yourself to send a private message. Send your request to either me or Ella.
KenF
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dgtobin1
Regular Visitor
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4 Messages
6 years ago
I'm new to the forum and would like help getting a 4K DVR box (XG1v4?). Can you please enable PM for me so that I can provide you or ComcastElla with the information you need to send a box to me? Thanks so much!
dgtobin1
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driley33
Regular Visitor
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1 Message
6 years ago
posting to enable pm feature
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Sleepn4g63
Regular Visitor
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1 Message
6 years ago
Also posting to enable pm's
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Cydeweyz
Contributor
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75 Messages
6 years ago
A smaller faster cable box with a slick remote is something to get excited about
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BrianT1968
Frequent Visitor
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10 Messages
6 years ago
Don't get too excited...I've had mine for 5 months and there is ZERO 4K material out there aside from some outdated Olympic coverage
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sb80
Frequent Visitor
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8 Messages
6 years ago
I replaced my regular hd x1 dvr with the 4k dvr and now I have an additional $19.95 charge on my bill? Why? I was told no extra change when I got the box, and I read it again in this thread.
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FL4TWRX
Regular Visitor
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6 Messages
6 years ago
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Fitkevin2
New Poster
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1 Message
6 years ago
Hi, posting to enable PM feature
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Rustyben
Expert
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24.6K Messages
6 years ago
did you swap out in a Comcast store? or by delivery? if you look at your equipment using the Xfinity My Account app, TV tab, does it show the old set top box there? If it was swapped out by delivery (ups, etc) they will credit you for the 2nd box when it is entered into the warehouse system with credit back to remove the extra charge.
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Ord535
Contributor
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55 Messages
6 years ago
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