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2 Messages
Xfinity 4k - XG1v4 Cable Box Availability
Called Xfinity and asked about the availability of XG1v4 cable boxes at my location (WA state), which has the capability to stream 4k content through Netflix. Was assured, with repeated confirmations, that they were available to the local service store, would just have to bring in my existing cable box and exchange it. Bought a nice LG OLED TV, upgraded my Netflix account to receive Ultra HD, and took my box down to the local service center for exchange, per customer service direction. You can probably guess what happened next - "sorry, we don't have any 4k boxes, don't know when we will". Anyone else been misled by the Xfinity garbage customer service? Went online to see what lies they convey on their website regarding this matter, and found this: https://www.xfinity.com/support/cable-tv/uhd-4k-faqs/ More misleading BS. Wanted to warn anyone else potentially in the same situation as myself not to believe anything you are told or read about the availability of XG1v4 boxes; go to your service center first to confirm.
Rustyben
Expert
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24.6K Messages
6 years ago
follow directions in this post http://forums.xfinity.com/t5/Customer-Service/Xfinity-4k-XG1v4-Cable-Box-Availability/m-p/3068333/highlight/true#M150731
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gmmorrell
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1 Message
6 years ago
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CCAndrew
Gold Problem Solver
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25.9K Messages
6 years ago
Are all of your ports on the AVR 4K compatible? On some not all ports are...
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tleschuck
New Poster
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3 Messages
6 years ago
I have my XG1v4 hooked up to my 4K AVR. I have set the resolution tp 2160p60 4K UHD.
However; I find the XG1v4 resets itself to 720p HD. How can I get the box to stay at 4K?
Do I need to hook it directly to the 4K TV? I can't do this as my TV is not ARC compatible.
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CCAndrew
Gold Problem Solver
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25.9K Messages
6 years ago
When you hook it up directly to the tv does it change? I've never never seen a box change resolution by itself, is it the settings in the cable box that are changing or are you seeing it on your AVR or on the tv itself
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tleschuck
New Poster
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3 Messages
6 years ago
Yes all on back are.
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tleschuck
New Poster
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3 Messages
6 years ago
The change is infrequent. No pattern. I haven't tried directly into the TV as the sound would be awful.
The change is in the cable box.
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sachmad1
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1 Message
6 years ago
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Rustyben
Expert
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24.6K Messages
6 years ago
by posting here, you have enabled PM feature.
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orphean
Regular Visitor
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1 Message
6 years ago
Hi, posting to enable pm feature.
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godschld7777
Regular Visitor
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2 Messages
6 years ago
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FL4TWRX
Regular Visitor
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6 Messages
6 years ago
The v4 box does allow it as long as you have a Netflix premium subscription that allows for the UHD. However, after trying it with my box and also directly using my smart TV, I still found the streaming directly on my TV to look and perform better...FYI. At least for me, this was true.
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wurban88
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1 Message
6 years ago
Hello,
I would like to request one of the new boxes to replace my current one. Please let me know how i can proceed. Thank you !
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RayT
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1 Message
6 years ago
.
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severdia
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1 Message
6 years ago
Not possible to PM regarding a 4K box. Why is this so complicated?
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