Spokane44's profile

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Tue, Oct 24, 2017 2:00 PM

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Xfinity 4k - XG1v4 Cable Box Availability

Called Xfinity and asked about the availability of XG1v4 cable boxes at my location (WA state), which has the capability to stream 4k content through Netflix.  Was assured, with repeated confirmations, that they were available to the local service store, would just have to bring in my existing cable box and exchange it.  Bought a nice LG OLED TV, upgraded my Netflix account to receive Ultra HD, and took my box down to the local service center for exchange, per customer service direction.  You can probably guess what happened next - "sorry, we don't have any 4k boxes, don't know when we will".  Anyone else been misled by the Xfinity garbage customer service?  Went online to see what lies they convey on their website regarding this matter, and found this:  https://www.xfinity.com/support/cable-tv/uhd-4k-faqs/   More misleading BS.  Wanted to warn anyone else potentially in the same situation as myself not to believe anything you are told or read about the availability of XG1v4 boxes; go to your service center first to confirm.

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5 years ago

also posting to enable pm feature

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5 years ago

Hi, posting to enable PM feature

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5 years ago

Hi, posting to enable pm feature.

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5 years ago

Hello, may I please have my pm enabled so I may give you my account information to get the ball rolling on this?
CCElla

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5 years ago

Hi, ChristianHartis - Your PM feature is already enabled. Click on my name ComcastElla, then click Private Message Me

Rustyben

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5 years ago


@Atrana23 wrote:
Question for you. I'm in the same place where I have an X1 HD box and New LG Oled. However why do we want the 4k box when the Netflix app built into our smart TVs will output at 4k? Is there an additional benefit I'm missing? If our channels were 4k I would need the new box instantly but that is not the case. I'm just trying to figure this out. Thanks.

others may have more to add but my thought is you are correct. the only content so far is the Olympic on-demand 4k offerings and netflix. but if you have a set top box on your 4k tv, why not upgrade so when sources are added (if added?) for 4k you are ready to go. it is all the same price.

Atrana23

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19 Messages

5 years ago

Question for you. I'm in the same place where I have an X1 HD box and New LG Oled. However why do we want the 4k box when the Netflix app built into our smart TVs will output at 4k? Is there an additional benefit I'm missing? If our channels were 4k I would need the new box instantly but that is not the case. I'm just trying to figure this out. Thanks.
Rustyben

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5 years ago


@cgraubard wrote:

I want a 4K box, you're able to get me one? 


scroll up and click on @CCElla's name (in red) and select direct message her. send your full name, address, account number and that you want a 4k DVR.

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I want a 4K box, you're able to get me one? 

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Posting to enable pm
XGuy1

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5 years ago

I would like the Xfinity XG1v4 TV Box self-install kit sent to me.

This post (http://forums.xfinity.com/t5/X1/Xfinity-XG1v4-TV-Box/td-p/2907630) says to create a new post in this forum to request one.

I live in the Boston area.

What other information do you need for me to procure the XG1V4 Box?

 

Tim

 

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5 years ago

Post for PM

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I WAS WONDERING HOW TO GO ABOUT GETTING ONE OF THE NEW XFINITY X1 4K CABLE BOXES SENT TO ME. I LIVE IN PLYMOUTH PA WHICH IS IN NORTHEAST PA AND THE CLOSEST XFINITY STORE TO ME IS IN SCRANTON. I SEEN IN A THREAD TO JUST MAKE THIS POST N PM COMCAST ELLA FOR HELP

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ELLA i was hoping you could help me with getting one of the new x1 4k cable boxes sent to my home. i live in plymouth pa which is northeast pa and the closest store is in scranton over 35miles away from me so i was wondering if you could have 1 shipped to me if i give you my info i tried to click on message you but it wont allow me to pm you.

 

i would appreciate any help you can give with this

CCElla

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5 years ago

@DRSQUBA - I replied to your private message. Please check your inbox.

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