New Poster
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2 Messages
Xfinity 4k - XG1v4 Cable Box Availability
Called Xfinity and asked about the availability of XG1v4 cable boxes at my location (WA state), which has the capability to stream 4k content through Netflix. Was assured, with repeated confirmations, that they were available to the local service store, would just have to bring in my existing cable box and exchange it. Bought a nice LG OLED TV, upgraded my Netflix account to receive Ultra HD, and took my box down to the local service center for exchange, per customer service direction. You can probably guess what happened next - "sorry, we don't have any 4k boxes, don't know when we will". Anyone else been misled by the Xfinity garbage customer service? Went online to see what lies they convey on their website regarding this matter, and found this: https://www.xfinity.com/support/cable-tv/uhd-4k-faqs/ More misleading BS. Wanted to warn anyone else potentially in the same situation as myself not to believe anything you are told or read about the availability of XG1v4 boxes; go to your service center first to confirm.
Rustyben
Expert
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24.6K Messages
7 years ago
please follow the directions just above your two posts in post by @ComcastElla
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sumogirl
Frequent Visitor
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7 Messages
7 years ago
4K box has NO optical/coax audio out. Stupid design.
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Rustyben
Expert
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24.6K Messages
7 years ago
toslink optical out is old outdated technology. the audio now is carried on the HDMI cable and has many more advanced features available.
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Arcanexvi
Frequent Visitor
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9 Messages
7 years ago
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CCElla
Gold Problem Solver
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3.3K Messages
7 years ago
Hello all,
If you would like to get an X1 4K DVR box - please send me a private message with your full name, address, and a phone or account number. If you get any issues with the private messaging try to post a message (do NOT post any private information publicly) in this thread first and then send me a private message (click on my name ComcastElla, then click Private Message Me).
Thank you!
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TardisPilot-jr
New Poster
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1 Message
7 years ago
Hi, I have a an XG1-a X1/DVR TV box, plus gigabit internet, a 4k smartTV, and am a Netflix UHD subsriber. While I'm aware that 4k cable/broadcast programming is not yet available, but I have read here that 4k X1 boxes are available. As I can't find a way to request a 4k TV box via the Xfinity web interface, is this something I have to request directly? Also, I noticed an eSATA connection on my current box, does this mean I can add an external HDD so to incease my DVR compacity? With that, were I to obtain a 4k unit, would it have DVR capability and the ability to connect an external HDD to it?
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CCAndrew
Gold Problem Solver
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25.9K Messages
7 years ago
The only way to have extra storage for the X1 platform is to rent additional DVRs.
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Bbeville
Frequent Visitor
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8 Messages
7 years ago
After reading a few posts in this forum, I got online chat and they shipped me one in two days ..last week
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Chuck684
Regular Visitor
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2 Messages
7 years ago
Anyone else seen this?
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Xtalk
Regular Visitor
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2 Messages
7 years ago
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tzr916
Contributor
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195 Messages
7 years ago
I want to try the XG1v4-
1. Is a Comcast provided MODEM required in order to utilize the XG1v4 ?
2. Are the tv channels delivered via COAX signal or Network/Internet/IP ?
3. I currently have 3x cablecard PC tuners. Can I ADD the XG1v4 and keep the cablecard tuners?
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Rustyben
Expert
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24.6K Messages
7 years ago
scroll up a few posts to one by ComcastElla and follow her post's directions to get the 4k DVR.
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tzr916
Contributor
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195 Messages
7 years ago
Thanks!
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CCAndrew
Gold Problem Solver
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25.9K Messages
7 years ago
2. Coax
3. Yes, it will add the cost of a dvr to what you have
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cldlhd
Contributor
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485 Messages
7 years ago
I have Comcast internet but just curious as to why the xg1v4 requires internet if signal is delivered by coax?
P.S. I would love it if there was a picture upgrade somehow . I have an LG Oled 4k and the local channels look better on my attic antenna than the box.
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