Spokane44's profile

New Poster

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2 Messages

Tue, Oct 24, 2017 2:00 PM

Xfinity 4k - XG1v4 Cable Box Availability

Called Xfinity and asked about the availability of XG1v4 cable boxes at my location (WA state), which has the capability to stream 4k content through Netflix.  Was assured, with repeated confirmations, that they were available to the local service store, would just have to bring in my existing cable box and exchange it.  Bought a nice LG OLED TV, upgraded my Netflix account to receive Ultra HD, and took my box down to the local service center for exchange, per customer service direction.  You can probably guess what happened next - "sorry, we don't have any 4k boxes, don't know when we will".  Anyone else been misled by the Xfinity garbage customer service?  Went online to see what lies they convey on their website regarding this matter, and found this:  https://www.xfinity.com/support/cable-tv/uhd-4k-faqs/   More misleading BS.  Wanted to warn anyone else potentially in the same situation as myself not to believe anything you are told or read about the availability of XG1v4 boxes; go to your service center first to confirm.

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Regular Visitor

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1 Message

1 y ago

Would like to order XG1v4 also.

Regular Visitor

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1 Message

1 y ago

Hello,

I would like to replace XG2 cable box to an XG1v4 cable box.

Thanks

hornets27

Contributor

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31 Messages

1 y ago

Hi @ComcastChe

 

Im getting rid of my TIVO setup and going back to X1 and would like an XG1v4.  Ive sent a PM with my info.

 

Thanks

XfinityChe

Official Employee

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6.1K Messages

1 y ago

Hello @dmseberg and @hornets27

 

Thank you for using the Xfinity Forum to get assistance in getting new equipment. I appreciate you both for sending private messages with your account information. I've had the chance to reply and would be happy to get your orders shipped. Please respond at your earliest convenience, and we can go from there. 

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