New Poster
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2 Messages
Xfinity 4k - XG1v4 Cable Box Availability
Called Xfinity and asked about the availability of XG1v4 cable boxes at my location (WA state), which has the capability to stream 4k content through Netflix. Was assured, with repeated confirmations, that they were available to the local service store, would just have to bring in my existing cable box and exchange it. Bought a nice LG OLED TV, upgraded my Netflix account to receive Ultra HD, and took my box down to the local service center for exchange, per customer service direction. You can probably guess what happened next - "sorry, we don't have any 4k boxes, don't know when we will". Anyone else been misled by the Xfinity garbage customer service? Went online to see what lies they convey on their website regarding this matter, and found this: https://www.xfinity.com/support/cable-tv/uhd-4k-faqs/ More misleading BS. Wanted to warn anyone else potentially in the same situation as myself not to believe anything you are told or read about the availability of XG1v4 boxes; go to your service center first to confirm.
mark1jhdfsd
Regular Visitor
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1 Message
5 years ago
Would like to order XG1v4 also.
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dmseberg
Regular Visitor
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1 Message
5 years ago
Hello,
I would like to replace XG2 cable box to an XG1v4 cable box.
Thanks
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hornets27
Contributor
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31 Messages
5 years ago
Hi @ComcastChe
Im getting rid of my TIVO setup and going back to X1 and would like an XG1v4. Ive sent a PM with my info.
Thanks
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CCChe
Official Employee
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6.9K Messages
5 years ago
Hello @dmseberg and @hornets27!
Thank you for using the Xfinity Forum to get assistance in getting new equipment. I appreciate you both for sending private messages with your account information. I've had the chance to reply and would be happy to get your orders shipped. Please respond at your earliest convenience, and we can go from there.
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