New Poster
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2 Messages
Xfinity 4k - XG1v4 Cable Box Availability
Called Xfinity and asked about the availability of XG1v4 cable boxes at my location (WA state), which has the capability to stream 4k content through Netflix. Was assured, with repeated confirmations, that they were available to the local service store, would just have to bring in my existing cable box and exchange it. Bought a nice LG OLED TV, upgraded my Netflix account to receive Ultra HD, and took my box down to the local service center for exchange, per customer service direction. You can probably guess what happened next - "sorry, we don't have any 4k boxes, don't know when we will". Anyone else been misled by the Xfinity garbage customer service? Went online to see what lies they convey on their website regarding this matter, and found this: https://www.xfinity.com/support/cable-tv/uhd-4k-faqs/ More misleading BS. Wanted to warn anyone else potentially in the same situation as myself not to believe anything you are told or read about the availability of XG1v4 boxes; go to your service center first to confirm.
lesmikesell
Contributor
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532 Messages
5 years ago
Yes, not being able to even watch your recorded content during an internet outage is extremely annoying - but I've only had that happen long enough to care a couple of times in several years of service.
The commercial skip/smart resume is up to the network to allow. Comcast obviously has to maintain a relationship with the content providers that tivo doesn't.
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caryrae73
Contributor
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107 Messages
5 years ago
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trenchemi
New Poster
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1 Message
5 years ago
I have a 4K tv, and wondered why they didnt have a 4k box, just researched and indeed they do. I don't know why as much as I pay for tv/internet they don't ask if I want to upgrade/swap boxes to the 4k. From a few searches I have done on here it seems at least back then it was only for certain markets.. thats why i'm asking
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ReyLopez
Contributor
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33 Messages
5 years ago
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beyondforty
New Poster
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3 Messages
5 years ago
I am posting here to request communication from a Comcast rep to get an XG1v4 shipped to me. This is what I was told I would be receving when I signed up for new service last week but I received a refurbushed older DVR instead.
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gourmetkickz
New Poster
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2 Messages
5 years ago
Can I request a XG1v4?
As shown on this page
https://forums.xfinity.com/t5/TV/ANSWERED-What-is-the-Xfinity-XG1v4-TV-Box-and-how-does-it/ta-p/2940276
I am doing as the post suggested in order to get a self install kit for the XG1v4
As a reminder the post states:
Yes, please author a new post in this forum requesting one. We are happy to send you a Self Install Kit.
So I am requesting a XG1v4 please.
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Radugr
New Poster
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1 Message
5 years ago
What's the procedure ?
Thank,
RG
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CHSIndy
Regular Visitor
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1 Message
5 years ago
Posting to enable PM and to request a XG1v4 Box
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Jackbackmac123
Regular Visitor
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1 Message
5 years ago
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midnight555
Frequent Visitor
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5 Messages
5 years ago
Hi, posting to enable PM feature
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tsnook
New Poster
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1 Message
5 years ago
I am posting in order enable PM's and to receive the 4K xg1v4 box.
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MarkMcFarlane
New Poster
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2 Messages
5 years ago
I am posting in order enable PM's and to receive the 4K xg1v4 box.
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jntuan21
Regular Visitor
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1 Message
5 years ago
Hi, posting to enable PM feature
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lshaw
Regular Visitor
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2 Messages
5 years ago
Hi, I'm also posting to enable PM feature
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rgmowers
New Poster
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1 Message
5 years ago
xg1v4 box
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