Spokane44's profile

New Poster

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2 Messages

Tue, Oct 24, 2017 2:00 PM

Xfinity 4k - XG1v4 Cable Box Availability

Called Xfinity and asked about the availability of XG1v4 cable boxes at my location (WA state), which has the capability to stream 4k content through Netflix.  Was assured, with repeated confirmations, that they were available to the local service store, would just have to bring in my existing cable box and exchange it.  Bought a nice LG OLED TV, upgraded my Netflix account to receive Ultra HD, and took my box down to the local service center for exchange, per customer service direction.  You can probably guess what happened next - "sorry, we don't have any 4k boxes, don't know when we will".  Anyone else been misled by the Xfinity garbage customer service?  Went online to see what lies they convey on their website regarding this matter, and found this:  https://www.xfinity.com/support/cable-tv/uhd-4k-faqs/   More misleading BS.  Wanted to warn anyone else potentially in the same situation as myself not to believe anything you are told or read about the availability of XG1v4 boxes; go to your service center first to confirm.

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Responses

New Poster

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1 Message

3 y ago

Hi @ComcastChe ,

 

I saw you might be able to help me get a 4k DVR for our new TV.  Can you please have one sent to me?

 

Thanks.

XfinityChe

Official Employee

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6.1K Messages

3 y ago

Hi @scabrams

 

Of course, I can help by sending a 4K box. In order to assist you, please send me a private message verifying your first and last name, as well as the name of the account holder if it's different than yours.  

 

To send a private message click on my name "ComcastChe", then click send a message.

Regular Visitor

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1 Message

3 y ago

Hi, I would like to order a XG1 v4 Box.

Regular Visitor

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1 Message

3 y ago

@CCElla I would like to request a XG1v4 box to be swapped for what I have now. I PM'd another employee (who had other instructions) but said it was against forum policy to PM them direclty unsolicitated. Let me know how I can request one, I guess give me permission to PM you so I do not get banned.

 

Thank you

CCElla

Silver Problem Solver

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3.3K Messages

3 y ago

@eliwide55 - You can definitely send me a private message and I will be happy to send you a new 4K DVR. I need your full name, account holder's name (if different) exactly as it's listed on the billing statement. Click on my name ComcastElla, then click Send a message. 

New Poster

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1 Message

3 y ago

I'd like to get a new 4k box
Bryanck

Frequent Visitor

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7 Messages

3 y ago

Hello, I would like the XG1v4.

Regular Visitor

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1 Message

3 y ago

Hi, posting to enable PM feature

New Poster

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1 Message

3 y ago

Post for PM capability.

New Poster

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1 Message

3 y ago

Post for PM capability.

New Poster

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1 Message

3 y ago

posting for PM!

Regular Visitor

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3 Messages

3 y ago

Re: Xfinity 4k - XG1v4 Cable Box Availability

Regular Visitor

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3 Messages

3 y ago

COMCAST DIGITAL TRANSPORT ADAPTER

posting to enable DM

Regular Contributor

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82 Messages

3 y ago

I just finished hooking up and mounting my 2nd new 4k box to a new TV on the wall. Thanks for the help getting the box. System seemed a little confused at first having 2 main 4k DVR boxes but all is well now.
I switched back to the older voice remote as I find it easier.
I also received a new style HDMI cable. It is quite different from all past HDMI cables but I had a new one I bought but nice to see a better quality HDMI cable supplied with the 4k boxes now.
Thanks again.

Regular Visitor

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3 Messages

3 y ago

How is Comcast charging you for the second 4K box?

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