Spokane44's profile

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Tue, Oct 24, 2017 2:00 PM

Xfinity 4k - XG1v4 Cable Box Availability

Called Xfinity and asked about the availability of XG1v4 cable boxes at my location (WA state), which has the capability to stream 4k content through Netflix.  Was assured, with repeated confirmations, that they were available to the local service store, would just have to bring in my existing cable box and exchange it.  Bought a nice LG OLED TV, upgraded my Netflix account to receive Ultra HD, and took my box down to the local service center for exchange, per customer service direction.  You can probably guess what happened next - "sorry, we don't have any 4k boxes, don't know when we will".  Anyone else been misled by the Xfinity garbage customer service?  Went online to see what lies they convey on their website regarding this matter, and found this:  https://www.xfinity.com/support/cable-tv/uhd-4k-faqs/   More misleading BS.  Wanted to warn anyone else potentially in the same situation as myself not to believe anything you are told or read about the availability of XG1v4 boxes; go to your service center first to confirm.

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Regular Visitor

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2 y ago

Hi, posting to enable PM feature

New Poster

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1 Message

2 y ago

I would like a 4k box too

Rustyben

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2 y ago


@ddycus wrote:

I would like a 4k box too


scroll back to previous page (numbers at bottom) and find @CCElla

s post on 09-19-2018 03:53 PM. be sure to be logged in so you can PM (private message) her.

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Rustyben

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24K Messages

2 y ago


@Anon641804 wrote:

Just access Netflix with the 4K plan through your smart TV and save yourself the additional cost of the additional DVR service


I'm sure you are trying to be helpful but I don't understand your post. the X1 system integrates searches to include the Netflix subscription. The UHD/4k content is available on the 4k DVR (xg1v4) as well as the Xi6 companion set top box.

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Anon641804

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29 Messages

2 y ago

Just access Netflix with the 4K plan through your smart TV and save yourself the additional cost of the additional DVR service

darkangelic

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2K Messages

2 y ago


@Anon641804 wrote:

Just access Netflix with the 4K plan through your smart TV and save yourself the additional cost of the additional DVR service


You have it wrong. The people requesting the 4K box already have Xfinity TV service, they're simply upgrading to the XG1V4 to add 4K capability to eligible programming, like I did. They're not subscribing to an "additional DVR service" just to get Netflix in 4K. 

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Anon641804

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29 Messages

2 y ago

There’s no additional 4K programming available- just Netflix. If You have a smart TV you can just access netflix through there why bother to get an extra cable box 

 

darkangelic

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2 y ago


@Anon641804 wrote:

There’s no additional 4K programming available- just Netflix. If You have a smart TV you can just access netflix through there why bother to get an extra cable box 

 


What if we like our X1 TV service and don't want to give it up? 

What if we like the ability to just fire up the Netflix app on our X1 box to watch it, without having to switch inputs or controls? 

What if we like the ability to search under one platform all shows (whether on Netflix or Xfinity, and soon Amazon Prime) then select the show and I'm taken right to it? 

 

 Did you consider those facts?  

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2 y ago

Hi, posting to enable PM feature!
N0_service

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31 Messages

2 y ago

Posting as it seems required to PM

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2 y ago

Posting to enable PM.

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2 y ago

Hi, posting to enable PM feature.

ComcastChe

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6.1K Messages

2 y ago

Hi @Dewracng88

 

@darkangelic is correct. There are Comcast Employees who work the forums and we do gather all personal information in a private setting.

 

For those of you still wishing to have a 4k box shipped, send me a private message with your first and last name. To send a private message click on my name "ComcastChe", then click send a message.

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Regular Visitor

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2 Messages

2 y ago

I would like the xg1 v4 box
ComcastChe

Official Employee

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6.1K Messages

2 y ago

Hi @Kmihm

 

I can have one shipped to you.Can you please verify your first and last name in a private message, as well as the name of the account holder if it's different than yours? 

 

To send a private message click on my name "ComcastChe", then click send a message. 

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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