Spokane44's profile

New Poster

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2 Messages

Tue, Oct 24, 2017 2:00 PM

Xfinity 4k - XG1v4 Cable Box Availability

Called Xfinity and asked about the availability of XG1v4 cable boxes at my location (WA state), which has the capability to stream 4k content through Netflix.  Was assured, with repeated confirmations, that they were available to the local service store, would just have to bring in my existing cable box and exchange it.  Bought a nice LG OLED TV, upgraded my Netflix account to receive Ultra HD, and took my box down to the local service center for exchange, per customer service direction.  You can probably guess what happened next - "sorry, we don't have any 4k boxes, don't know when we will".  Anyone else been misled by the Xfinity garbage customer service?  Went online to see what lies they convey on their website regarding this matter, and found this:  https://www.xfinity.com/support/cable-tv/uhd-4k-faqs/   More misleading BS.  Wanted to warn anyone else potentially in the same situation as myself not to believe anything you are told or read about the availability of XG1v4 boxes; go to your service center first to confirm.

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Responses

New Poster

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1 Message

3 y ago

I very much wish to upgrade to this box. 

How do I get that to happen?

Thanks

Rustyben

Expert

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24.1K Messages

3 y ago


@bearmanchester wrote:

I very much wish to upgrade to this box. 

How do I get that to happen?

Thanks


follow the directions in @CCElla's post of 4/19 (scroll up).

XfinityKenF

Official Employee

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8K Messages

3 y ago

If anyone is having trouble PMing still, let me know. 

 

KenF

New Poster

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1 Message

3 y ago

Will be sending you a PM for a box! Thanks

XfinityKenF

Official Employee

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8K Messages

3 y ago

dgtobin1, by posting publicly, you enable yourself to send a private message. Send your request to either me or Ella. 

 

KenF

Regular Visitor

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4 Messages

3 y ago

I'm new to the forum and would like help getting a 4K DVR box (XG1v4?).  Can you please enable PM for me so that I can provide you or ComcastElla with the information you need to send a box to me?  Thanks so much!

 

dgtobin1

Regular Visitor

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1 Message

3 y ago

posting to enable pm feature

Regular Visitor

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1 Message

3 y ago

Also posting to enable pm's

Cydeweyz

Contributor

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75 Messages

3 y ago


@BrianT1968 wrote:

Don't get too excited...I've had mine for 5 months and there is ZERO 4K material out there aside from some outdated Olympic coverage


A smaller faster cable box with a slick remote is something to get excited about 

BrianT1968

Frequent Visitor

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10 Messages

3 y ago

Don't get too excited...I've had mine for 5 months and there is ZERO 4K material out there aside from some outdated Olympic coverage

Frequent Visitor

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8 Messages

3 y ago

I replaced my regular hd x1 dvr with the 4k dvr and now I have an additional $19.95 charge on my bill?  Why?  I was told no extra change when I got the box, and I read it again in this thread.

Regular Visitor

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6 Messages

3 y ago

No excitement for the remote, here. It’s way too cramped and I find it difficult to use. Also, they got rid of the TV power button and it only has POWER ALL which totally breaks my receiver programming.

New Poster

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1 Message

3 y ago

Hi, posting to enable PM feature

Rustyben

Expert

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24.1K Messages

3 y ago


@sb80 wrote:

I replaced my regular hd x1 dvr with the 4k dvr and now I have an additional $19.95 charge on my bill?  Why?  I was told no extra change when I got the box, and I read it again in this thread.


did you swap out in a Comcast store? or by delivery? if you look at your equipment using the Xfinity My Account app, TV tab, does it show the old set top box there? If it was swapped out by delivery (ups, etc) they will credit you for the 2nd box when it is entered into the warehouse system with credit back to remove the extra charge.

Ord535

Contributor

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55 Messages

3 y ago

is there a way to find out if the Xfinity Store here in Flint, MI has the ARRIS XG1v4 in store

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