New Poster
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2 Messages
Xfinity 4k - XG1v4 Cable Box Availability
Called Xfinity and asked about the availability of XG1v4 cable boxes at my location (WA state), which has the capability to stream 4k content through Netflix. Was assured, with repeated confirmations, that they were available to the local service store, would just have to bring in my existing cable box and exchange it. Bought a nice LG OLED TV, upgraded my Netflix account to receive Ultra HD, and took my box down to the local service center for exchange, per customer service direction. You can probably guess what happened next - "sorry, we don't have any 4k boxes, don't know when we will". Anyone else been misled by the Xfinity garbage customer service? Went online to see what lies they convey on their website regarding this matter, and found this: https://www.xfinity.com/support/cable-tv/uhd-4k-faqs/ More misleading BS. Wanted to warn anyone else potentially in the same situation as myself not to believe anything you are told or read about the availability of XG1v4 boxes; go to your service center first to confirm.
CCElla
Gold Problem Solver
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3.3K Messages
7 years ago
Hello all,
I get a lot of questions about the possible charges for XG1v4 shipping. If you place an order through our team here on XFINITY Help & Support Forums - we don't charge a shipping fee. However, when we send a new DVR cable box, the billing system automatically adds an "Additional Outlet" charge because you technically have two active DVR cable boxes on the account. As soon as you return the old DVR - the system will automatically prorate the charge and apply a credit.
Please let me know if you have any questions.
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Kostresh
Regular Visitor
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1 Message
7 years ago
@ComcastElla, can I private message you to ask you a few question about the x1 4K DVR Box, and the probably order one? Thanks!
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CCElla
Gold Problem Solver
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3.3K Messages
7 years ago
@Kostresh - Absolutely. Feel free to send me a private message. Please include your full name, the account holder's name and address as it listed on the billing statement, a phone or an account number.
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ElGuapo669
Regular Visitor
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2 Messages
7 years ago
Hi, posting to enable PM feature. Thanks.
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ElGuapo669
Regular Visitor
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2 Messages
7 years ago
Hi, posting to enable PM feature. Thanks.
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dcrocker1002
Regular Visitor
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1 Message
7 years ago
Hi, posting to enable PM feature
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angieb359
New Poster
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1 Message
7 years ago
I called Comcast in November 2017 to get the new 4K cable box, I asked if I could go into the office to pick it up and I was told no because they did not have the new boxes in the office yet. After the box was shipped out I called for a tech to come out and set the box up. When the tech came out he said that he had never seen this new equiment before. He got me all set-up but I still didn't have 4K on my TV. I called Comcast back again and then I was told that their was not any 4K service in the area, but it will be in a few months. I called back in the first of March and was told that we will have it April 8th and to just call back yet again to make sure my TV was all set-up correct. I called back on April 9 2018 and was told that we don't have 4K and will not have it any time soom. I live in Gadsden, AL
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Rustyben
Expert
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24.6K Messages
7 years ago
Hi, scroll b ack a few post to @CCElla 's post above and follow her directions.
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Biggen12
Contributor
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26 Messages
7 years ago
For some reason, I can't PM her. Is there some trick to enabling PM features?
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CCElla
Gold Problem Solver
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3.3K Messages
7 years ago
Hi, Biggen12 - I enabled your PM feature, please let me know if you still have issues.
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behtyas
Regular Visitor
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1 Message
7 years ago
Does posting allow me to PM? Testing...
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g-m1
Regular Visitor
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2 Messages
7 years ago
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Meisenhart
New Poster
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1 Message
7 years ago
Hi, posting to enable pm feature.
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MLanclos
New Poster
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1 Message
7 years ago
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Rustyben
Expert
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24.6K Messages
7 years ago
go to (link) , a post in this same thread and follow the directions there (PM to @CCElla.
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