Spokane44's profile

New Poster

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2 Messages

Tue, Oct 24, 2017 2:00 PM

Xfinity 4k - XG1v4 Cable Box Availability

Called Xfinity and asked about the availability of XG1v4 cable boxes at my location (WA state), which has the capability to stream 4k content through Netflix.  Was assured, with repeated confirmations, that they were available to the local service store, would just have to bring in my existing cable box and exchange it.  Bought a nice LG OLED TV, upgraded my Netflix account to receive Ultra HD, and took my box down to the local service center for exchange, per customer service direction.  You can probably guess what happened next - "sorry, we don't have any 4k boxes, don't know when we will".  Anyone else been misled by the Xfinity garbage customer service?  Went online to see what lies they convey on their website regarding this matter, and found this:  https://www.xfinity.com/support/cable-tv/uhd-4k-faqs/   More misleading BS.  Wanted to warn anyone else potentially in the same situation as myself not to believe anything you are told or read about the availability of XG1v4 boxes; go to your service center first to confirm.

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Responses

Frequent Visitor

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5 Messages

3 y ago

 I would like to request an XG1v4 TV Box. Please advise if Xfinity can send me one. Thank you and have a great day.

Regular Visitor

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2 Messages

3 y ago

Posting to enable PM feature.

New Poster

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1 Message

3 y ago

Hello, it isn’t allowing me to message you.

Regular Visitor

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1 Message

3 y ago

posting to enable pm feature

Rustyben

Expert

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24K Messages

3 y ago


@bradbetten wrote:
Hello, it isn’t allowing me to message you.

try now

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Regular Visitor

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1 Message

3 y ago

I am trying to select Send Message but brings me to blank page.  Would really like to order the new XG1v4 box.

bruizjr

Contributor

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33 Messages

3 y ago

I stopped by my local Xfinity store and was told they still don't have the XG1v4 available and need to discuss with customer support.  Could I request a XG1v4 Self Install Kit?  I would like to have 4K content.

New Poster

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1 Message

3 y ago

Posting to enable PM feature. I really need at least 1 XG1v4. I currently have 3 4K UHD TV's with HDR + Dolby Vision support including tOLED65C7P model I received on Saturday. I also have a Netflix premium account as well as Amazon Prime Video that also supports 4K.
reggie77

Regular Contributor

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172 Messages

3 y ago

Is the Ethernet port active? 

CCAndrew

Diamond Problem Solver

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25.9K Messages

3 y ago

Is the Ethernet port active?
___________
No it isn’t
reggie77

Regular Contributor

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172 Messages

3 y ago

Then why was the Eternet feature pointed out in the original post?

CCAndrew

Diamond Problem Solver

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25.9K Messages

3 y ago

Those are just descriptions of the back of the box, doesn’t mean it’s active

Regular Visitor

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5 Messages

3 y ago

So I’ve been trying to get a hold of one of these bad boys for over two months. I called and the rep said one was on my way, turns out they sent me and even older box than what I had! I called back and the rep said they had them at my local store. I drive all the way to my local store, wait for 45mins even though I had an appointment to be told they didn’t have it!! I’m at my wits end, are there any reps that can help me out or is there a strategy to receive theses that I do not know???
a5m

Contributor

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22 Messages

3 y ago

I've just realized that the Comcast Labs HDMI Link setting is not there anymore. Kept thinking it had something to do with the cables and even swapped one.

Why was this setting removed? Are they any plans to add it back?

New Poster

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1 Message

3 y ago

How can we get an Xfinity XG1v4 DVR box (self install)?

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