Spokane44's profile

New Poster

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2 Messages

Tue, Oct 24, 2017 2:00 PM

Xfinity 4k - XG1v4 Cable Box Availability

Called Xfinity and asked about the availability of XG1v4 cable boxes at my location (WA state), which has the capability to stream 4k content through Netflix.  Was assured, with repeated confirmations, that they were available to the local service store, would just have to bring in my existing cable box and exchange it.  Bought a nice LG OLED TV, upgraded my Netflix account to receive Ultra HD, and took my box down to the local service center for exchange, per customer service direction.  You can probably guess what happened next - "sorry, we don't have any 4k boxes, don't know when we will".  Anyone else been misled by the Xfinity garbage customer service?  Went online to see what lies they convey on their website regarding this matter, and found this:  https://www.xfinity.com/support/cable-tv/uhd-4k-faqs/   More misleading BS.  Wanted to warn anyone else potentially in the same situation as myself not to believe anything you are told or read about the availability of XG1v4 boxes; go to your service center first to confirm.

Responses

hbwone

Regular Contributor

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81 Messages

3 y ago


@AccessDMA wrote:

Is this all we need to request a self install kit? I would love the new box


Yes, just follow the instructions above your post.

CCElla

Silver Problem Solver

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3.3K Messages

3 y ago

@ffitzgerald39 - My apologies for the miscommunication. If you have a premium Netflix subscription that allows you to watch a 4K content and you use the Netflix app on our XFINITY cable box - you have to have an X1 4K DVR box to view the 4K content. If you would like to get one, please send me a private message with your full name, address, and a phone or account number. 

Frequent Visitor

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5 Messages

3 y ago

I just converted from a TiVo Bolt to X1 to get better IPad streaming. I went to my local store to get an XG1v4 and was told they were not available but I could use the XG1v3 and receive Netflix in 4K with my 4K TV with the X1 box. I just had to set the resolution. Doesn’t work. It did on the Bolt. I called into Xfinity they also said XG1v4 not available.  If they are not available I will have to go back to TiVo.

Frequent Visitor

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8 Messages

3 y ago

The current implementation of ARC, with current generation TVs, only support 2-channel PCM or 5.1 lossless (always Dolby Digital but could also be be DTS), same as Toslink.
There certainly *could* be a hardware or cable issue with your Toslink connection, but the audio signal would be the same over Toslink or ARC via HDMI.
Rustyben

Expert

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24K Messages

3 y ago


@yamato72 wrote:
The current implementation of ARC, with current generation TVs, only support 2-channel PCM or 5.1 lossless (always Dolby Digital but could also be be DTS), same as Toslink.
There certainly *could* be a hardware or cable issue with your Toslink connection, but the audio signal would be the same over Toslink or ARC via HDMI.

currently if the set top box is an xg1v4 and all of the upstream to the TV and back to receiver is hdcp 2.2 then dolby Atmos etc that can not be delivered on toslink as well as HDR. We so far do not have a Comcast employee available to the boards that know all the 'insides' and codecs and specs of the xg1v4.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Frequent Visitor

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8 Messages

3 y ago

Regarding the location of (or supposed lack of) an IR receiver on the gen4 box, it is there, bottom right as you are looking at the front of the box. It is sandwiched in the slot between the faceplate and the bottom so the vertical angle from which you can point an IR remote is pretty terrible.
I use a Harmony hub which was on a table across the room from my TV and surely blasted the whole wall since it had no trouble controlling the TV, AVR, AppleTV, BD player, and Xfinity gen3 box. Switched to the Gen4 box and it would not play nice (yes I disabled RF mode first). The only way to get the Gen4 box to respond to an IR remote was from the floor, basically 0* vertical angle to the box. Even putting the Harmony hub on the floor wouldn’t work.
Suffice to say, they really want you to use only the voice remote, to the detriment of us with more than a TV, sound bar, and cable box in our living rooms.
I finally got my Harmony hub to work by putting it on the shelf with my gear and adding an IR mini blaster routed up by the bottom of the TV. Again every component on the shelf was fine with the Harmony hub placement except for the Xfinity box. By pushing the hub out past the edge of the shelf, sliding the Gen4 box back a couple inches (and perching it up on top of 2 other components), AND increasing the “repeat time” on the hub (how many times it blasts the signal when a button is pressed on the Harmony remote), it began to work pretty reliably.
Honestly, this should not be this hard.

Regular Visitor

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5 Messages

3 y ago

Hi, posting to enable PM feature

Regular Visitor

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1 Message

3 y ago

I am also interested in the XG4 box. I was wondering why I was unable to see my 4k Netflix options. Thanks

New Poster

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2 Messages

3 y ago

i can't seem to private message you to order the box? thanks!

New Poster

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2 Messages

3 y ago

having tons of issues with my old X1 box...called customer support and they said i could pick up this box at my local store. of course when i get to the store they say i have to order it online.

 

can someone please ship me out a box?

New Poster

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1 Message

3 y ago

Hello, I was trying to inquire about the XG1v4 boxes, but I also do not have access to PM in my profile.  Could someone please message me regarding both of these?

Rustyben

Expert

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24K Messages

3 y ago

after making at least one post, you can then PM.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

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1 Message

3 y ago

I had my existing receiver go out the other day walked into my Xfinity store and said I need a new receiver. Lady asks "Do you need the clock on the front?" then i started to get excited and said no. She brought me out a XG1v4a 4K receiver. 

 

Market: South Florida

New Poster

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1 Message

3 y ago

I have a 65" LG OLED tv.  Do I really need a 4k box from Comcast?  Thanks!

 

Tabby

New Poster

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1 Message

3 y ago

Hi. I'd like to order one of these boxes.

 

Please PM me to let me know how to do that.

 

Thanks,

Dave Salvator

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