Spokane44's profile

New Poster

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2 Messages

Tue, Oct 24, 2017 2:00 PM

Xfinity 4k - XG1v4 Cable Box Availability

Called Xfinity and asked about the availability of XG1v4 cable boxes at my location (WA state), which has the capability to stream 4k content through Netflix.  Was assured, with repeated confirmations, that they were available to the local service store, would just have to bring in my existing cable box and exchange it.  Bought a nice LG OLED TV, upgraded my Netflix account to receive Ultra HD, and took my box down to the local service center for exchange, per customer service direction.  You can probably guess what happened next - "sorry, we don't have any 4k boxes, don't know when we will".  Anyone else been misled by the Xfinity garbage customer service?  Went online to see what lies they convey on their website regarding this matter, and found this:  https://www.xfinity.com/support/cable-tv/uhd-4k-faqs/   More misleading BS.  Wanted to warn anyone else potentially in the same situation as myself not to believe anything you are told or read about the availability of XG1v4 boxes; go to your service center first to confirm.

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Responses

Regular Visitor

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2 Messages

3 y ago

According to this thread: http://forums.xfinity.com/t5/X1/Xfinity-XG1v4-TV-Box/td-p/2907630 I'm supposed to post a request in this forum for the new XG1v4 box.

 

Thank you

XfinityZach

Official Employee

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11.1K Messages

3 y ago

Hi Hyperspace13 -- I can help ship you a 4K box. Please send me a PM with your name, full service address, and either phone number or account number for authentication. I will be able to ship you a 4K box with this information.

 

Click my name (ComcastZach) and click Private Message Me. 

Regular Visitor

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3 Messages

3 y ago

Other than the ability to show Netflix and Olympics in 4k, are there any other benefits to this box over the standard DVR HD DVR box? Not sure I can justify paying an additional $10/month for just the Olympics (EVERY other device can do Netflix!)

Rustyben

Expert

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24.1K Messages

3 y ago


@ign8shus wrote:

Other than the ability to show Netflix and Olympics in 4k, are there any other benefits to this box over the standard DVR HD DVR box? Not sure I can justify paying an additional $10/month for just the Olympics (EVERY other device can do Netflix!)


no other 4k has been announced at this time other than what you listed.

Regular Visitor

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3 Messages

3 y ago

So - no other benefits to this box? Guess I'll return it...thanks!

New Poster

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1 Message

3 y ago

The post here indicated that we should request a Self-Installation Kit: http://forums.xfinity.com/t5/TV/ANSWERED-What-is-the-Xfinity-XG1v4-TV-Box-and-how-does-it/ta-p/2940276

 

Please send a kit to our Comcast service address.

Regular Visitor

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4 Messages

3 y ago

Thanks very much.

Regular Visitor

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4 Messages

3 y ago

I am interested in getting a XG1v4 Box. Can someone help me?

Regular Visitor

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3 Messages

3 y ago

I chatted with an agent yesterday because I received a non-DVR box instead of a DVR box to replace my current defective DVR box (XG1v1). He suggested I go with a new 4k box, but was told they had to be ordered as they are not available in-store - so I would have to pay a $15 shipping fee. Is there a way to bypass the shipping fee since I am replacing a DVR unit that freezes often and it wasn't available at my local store?

a5m

Contributor

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22 Messages

3 y ago


@nlclhc wrote:

I am interested in getting a XG1v4 Box. Can someone help me?


Send a PM (Private Message) to @ComcastElla and she'll set you up. She's the best.

Regular Visitor

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5 Messages

3 y ago

@ComcastElla, May send you a request for a 4K box?  I am a Netflix 4K subscriber.

Rustyben

Expert

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24.1K Messages

3 y ago


@Am75 wrote:

I would like to request a XG1v4, please?


@CCElla may look in on your request shortly. 

New Poster

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6 Messages

3 y ago

I would like to request a XG1v4, please?

Frequent Visitor

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9 Messages

3 y ago

I am interested in XG1v4.  Thanks.

New Poster

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6 Messages

3 y ago

+1 for wanting to watch the Olympics in 4k with this new box. Went the local service center a few ago and they said they didn't have any (Roseville, CA)

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