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user_e68715
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Conversation Starter

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9 Messages

Saturday, September 3rd, 2022 10:51 PM

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Xfinity 3rd party apps colors washed out

Just recently I have noticed on my 4K Smart TV when I watch a program using cable on the X1 platform, with a 4K X1 cable box, the picture quality is not sharp and the colors are extremely faded I know. But if I login to an app on my Smart TV using the internet connected to my TV and watch the same program the colors are vibrant and bright. I have noticed this when using any of the streaming apps on the X1 platform and just watching normal cable television. Again when I shut my cable box off and just use my smart TVs built-in apps the color calibration is set to the exact same level but all of my colors are super bright, vivid, and sharp. . But recently something is interrupting Comcast signal so it is not delivering sharp picture quality or color

Question

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Updated 

2 years ago

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user_e68715

Visitor

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9 Messages

3 years ago

Disney+,Amazon and Netflix apps on xfinity all 4k pictures are washed out.

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Rustyben

Expert

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24.6K Messages

3 years ago

on that 4k set box connected TV use the voice remote command 'about'. what is the line shown for STB version? Also, go to Settings, Device Settings, Video Display. what is your video output resolution setting? what is offered under 'best available'?

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user_e68715

Visitor

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9 Messages

3 years ago

Ax014an53p7s1-prod-sey

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user_e68715

Visitor

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9 Messages

3 years ago

16:9 3160p30 4k uhd...

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Rustyben

Expert

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24.6K Messages

3 years ago

does your TV support HDR hdr10 formats for uhd? did you select the 'best available' setting?

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user_e68715

Visitor

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9 Messages

@Rustyben​ yes its been at this setting for the past year.  The colot washout started 4 months ago. I even replaced the box with a new. Did not resolve issue

3 years ago

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XfinityThomasB

Official Employee

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1.9K Messages

👋 Good evening! A I am excited to assist you, you have reached the right person! I am an expert in all things XFINITY and always happy to help. 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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user_e68715

Visitor

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9 Messages

Thank you very much. I appreciate it

3 years ago

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CCTambrey

Gold Problem Solver

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3.4K Messages

Hello again @user_e68715! We haven't seen a DM from you yet, so I wanted to check in quickly to see if you still need assistance or if you were able to figure out a solution for this issue with your app's appearance? 

I no longer work for Comcast.

3 years ago

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user_e68715

Visitor

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9 Messages

The service guy came Friday was at my house for 3 hours. He Changed the wires from the pole to house. Did not resolve issue. Then he replace with two new boxes then it would not connect. He was just surprised. Then I asked him to replace with my original box and it had no problem connecting.  So...I'm still having with the wash out colors via xfinity

Apps . DISNEY,NETFLIX PRIME AND HBO MAX 

3 years ago

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Rustyben

Expert

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24.6K Messages

3 years ago

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

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Housbeek

New Poster

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5 Messages

2 years ago

Was there a solution to this? I’m having the same issues 

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user_e68715

Visitor

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9 Messages

2 years ago

Yes,  what do you have for boxes?

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user_e68715

Visitor

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9 Messages

2 years ago

The issues was the main box. My other TV had no issue using the 4K streaming TV box. Is your main box connected with coaxial cable? 

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DimParameter

Frequent Visitor

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12 Messages

2 years ago

I'm also having the same problem. There's like no yellow in the Disney+ app

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CCAbbie

Problem Solver

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1.4K Messages

@DimParameter Thank you for letting us know you are also having issues. Have you done any troubleshooting yet and if so, what steps have you taken?

 

I no longer work for Comcast.

2 years ago

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DimParameter

Frequent Visitor

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12 Messages

I figured it out. I needed to enable the "HDMI UHD Color" feature of my Samsung TV (model UN65JU6500)

2 years ago

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XfinityJessicaA

Official Employee

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330 Messages

I'm glad to here you were able to get it fixed. Please let us know if you need help with anything else. We are always here for you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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