Frequent Visitor
•
15 Messages
X1-DVR Box Pixelation
We had maintenance in the neighborhood last Thursday 6/27. The maintenance took down our services for about 6 hours or so, which isn't bad. But when it came back up our TV in the living room has had pixelation issues. No other TV/Box has that issue in the house. I've restarted our box, sent system refreshes via the troubleshooting and restarted our router to no avail.
I've got a tech coming out tomorrow. But just thought I'd ask here on the forums about something that I've seen happen.
When I unplug or restart my xFi Gateway, the pixelation on our TV stops, like immediately. Once the gateway is back up, it pixelation comes back right away.
Is there anything I can do here to correct this, or is it best to have the tech look?
XfinityTony
Official Employee
•
702 Messages
8 hours ago
@shaunm82, Hello! I hope you are having a great day. How did the tech visit go yesterday? Were they able to resolve the pixelation on your box?
0
0