Thank you for reaching out to us here @user_wv3m5r. If you still are having problems with that X15 remote you can find the common troubleshooting steps at the https://www.xfinity.com/support/remotes/ site. If that does not resolve your issue send us a direct message with the full name and complete address for your service.
Good evening @user_wv3m5r! Are you able to press the blue voice button with the microphone icon and say a channel name to switch the cable box to that channel?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJohnG
Official Employee
•
2.1K Messages
1 year ago
Thank you for reaching out to us here @user_wv3m5r. If you still are having problems with that X15 remote you can find the common troubleshooting steps at the https://www.xfinity.com/support/remotes/ site. If that does not resolve your issue send us a direct message with the full name and complete address for your service.
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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