X15 Remote is HORRIBLE and very hard to use.

@user_dpustt I can completely understand where you are coming from with this, and your feedback on your experience with the XR-15 remote is very important to us. We try to ensure the equipment we provide works for a wide range of people, and that includes the remotes! I personally love the design of the XR-15 remote, but can definitley see where you are coming from as well as it is very different from the previous XR-11 remotes. Did you used to have one of our XR-11 remotes and found that worked better for you? Would something like our large button remote be an even better option for you that you'd be interested in? This could be a great alternative if you have arthritis! If you were curious what that looks like you can find it closer to the bottom of our Xfinity remote control quick reference guide to confirm if you'd prefer something like that instead.

We do have options on our to ship out different remotes if you need, depending on the model, so if you'd be interested in a new one, just send us a direct message and we'd love to ensure you have one that fits your needs perfectly! To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 

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