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user_e64ef7
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Friday, July 23rd, 2021 12:18 AM

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X15 remote input not working

I have an X15 remote and am trying to get it fully paired with my Hisense TV. I followed the onscreen instructions for remote pairing, and am able to use the remote to control TV power and volume without issue. However, when I press the “Input” button nothing happens. I tried a factory reset of the remote by pressing and holding A and D and imputing 9-8-1, then repeated the pairing process. Again it allows control of power and volume but will not control TV input. What else can I try or will it just not control input for the Hisense? Thank you. 

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3 years ago

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Accepted Solution

XfinityLinda

Official Employee

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1.4K Messages

3 years ago

Hello @user_e64ef7! Thank you for reaching out here in our Communities! I apologize for the trouble setting up your XR15 remote. It sounds like you followed the instructions how your were supposed to. It also looks like the process you followed for the factory reset was correct as well. What I can suggest is to try the different five-digit codes listed for the TV manufacturer to see if another one works better. I am showing two different options for the Hisense TVs. One is showing regular and the other Hisense-Roku. I'm not sure which one you have, but this could mean different code options as well. Here: https://comca.st/3zwDIuP is the link to the remote setup with the different codes. Please try these and let us know how it goes. Thanks! 

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newcustomer219

Contributor

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23 Messages

3 years ago

I have the same problem with my x15 remote. I ordered another remote. I still have the same problem.  Finally i gave up and i just use it as an x1 remote.. Comcast has customer service reps that i can't understand because they do not speak good english.

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newcustomer219

Contributor

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23 Messages

@newcustomer219  twice been cut off by customer service .. they dont know how to fix my  x15  voice remote.. get message not connected.. yet all features work but the voice remote... am about done with comcast.. cant under stand filipinos on customer service.. looking for another tv and internet supplier

3 years ago

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XfinityThomasD

Official Employee

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1K Messages

Hi @newcustomer219. I'm sorry to hear that we have left you feeling this way and would hate to lose your business! I can definitely understand how frustrating it is to not have full control with one remote, especially the voice function since it is so amazingly helpful, and I'd be happy to look further into this for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a Direct Message:

 

Ensure you are logged in

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  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.
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3 years ago

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