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Ken1222
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Frequent Visitor

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6 Messages

Tuesday, November 30th, 2021 4:21 AM

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X15 remote backlight

My X15 remote backlight comes on when the remote is moved but then goes out instantly. In a dark room this is essentially useless.
How can I change the timing of the backlight to stay on for up to 5 seconds or so?

Question

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Updated 

3 years ago

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CCJoshua1

Problem Solver

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567 Messages

3 years ago

Hello, @Ken1222.  Thanks for letting us know! We'd love to further investigate this issue together. Would you be willing to send us a private message with your full name and address?

 

To send a "Peer to peer" ("Private") message:
Click "Sign in" if necessary
-Click the "Peer to peer chat" icon
-Click the "New message" (pencil and paper) icon
-Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears, and the "Xfinity Support" graphic will replace the "To:" line
-Type your message in the text area near the bottom of the window
-Press Enter to send it

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user_f8d345

Visitor

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1 Message

3 years ago

I have the same issue - what is the resolution?

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XfinityRyanE

Official Employee

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1.1K Messages

Thank you for reaching out to express your concerns about the backlight on the XR15 remote. From what you are explaining, it sounds like the backlight is functioning as intended, but we do value all customers' feedback and will be glad to take this into consideration for future changes.

 

Currently, the backlight is designed this way to help conserve battery power by only using the light while the remote is in use. If the light goes out before you are able to input your selection, a slight movement should bright the light back on, and once you start hitting buttons the light should stay on until you are done.

 

Please let us know if you are having a different experience than this, and we will be glad to take a look at things in more detail.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 years ago

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