X1 Xfinity box for my TV

I have an X1 Xfinity box for my LG TV in my living room. For about the last month, I’ve been having problems with the TV screen freezing occasionally and then I have to reset the Xfinity box. Also, when I access Netflix and start watching a movie, The movie was suddenly silent, and then The screen freezes and goes blank. And again, I have to reset the box however if I use my Amazon fire stick without using the Xfinity box and go to Netflix, it works perfectly.

Should I take my X1 box in to the Xfinity store and have it replaced? I have had this one for well over five years

Thank you

[Edited: Personal Information].

Responses

XfinityBenjaminM

Official Employee

•

1.6K Messages

7 months ago

rnbeach55 Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to look into the issues you're having while watching TV. Can you please send us a Direct Message with your full name and address? Here are instructions on how to send us a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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X1

rnbeach55

X1 Xfinity box for my TV

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