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Marka12812
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Wednesday, May 3rd, 2023 3:05 AM

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X1 Wireless Box

Since this uses the modem/gateway will it impact my internet and WiFi performance?  Assuming it would slow it down.

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2 years ago

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XfinityRyanE

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1.1K Messages

2 years ago

Hello @Marka12812, thanks for reaching out for help with your wireless box and connections.

The X1 Wireless Boxes to transmit data over a Wi-Fi signal. However, the Wireless TV Box acts as a wired box when utilizing standard TV Box features, such as Live Broadcast, Video on Demand, Pay Per View and Guide. While internet apps, such as Netflix, Pandora and YouTube, will continue to count toward your data usage. The Wireless TV Box can be placed anywhere it can maintain a wireless connection to your Wireless Gateway or xFi Pods. The distance from your Gateway, along with other factors in your home (e.g., metal ducts, brick walls, double-pane windows, etc.) will affect the video quality on your Wireless TV Box.

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Marka12812

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2 years ago

I understand the data usage aspect.  My concern is by using a wireless box to watch live tv , it would appear it’s degrading the internet and Wi-Fi performance of other devices using the gateway in the home. 

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XfinityAmandaB

Official Employee

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1.6K Messages

@Marka12812 It does count as a device connected to the Wi-Fi and does impact your available network remaining. For example if you are on a slower speed that is designed to support a few number of devices if you are using one of the features on your box that uses the internet the other devices may see an impact. That would be one of the few examples of a wireless boxes impacting your home network. I would recommend checking out this page here to see how many devices are recommended for each speed. https://www.xfinity.com/learn/internet-service enter your address to see the avaiable speeds no need to log in just pick new customer. You can then scroll down to see all of our speeds and under that to see the number of recommend devices and usage. Keep in mind always on devices line a Ring or a smart thermostat or any smart appliances. 

If you are not use of your speed you can use the Xfinity app to check out your speed details! In the app if you hit the Menu Icon in the top left you will see Xfintiy Plan details in the Your Plan section. Click there to see your speed information. 

You may need higher speed to support all your devices, if you see after checking your plan and number of devices that you need a different speed we can help! After confirming this if you are in the guideline for the number of devices I can check out to see if there is may change anything else going on that may still be impacting your connection for you. Send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. 

Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message


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2 years ago

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