Frequent Visitor
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15 Messages
X1 will not set up
My primary Xfinity set top box works well. My remote TV with the X1 got disconnected for a couple of days. I powered up the X1 box and I got the Welcome screen followed by a on screen message that says
"Just a moment you've caught us in the middle of a quick household update. Hold on while we finish up." Then the screen goes blank and never completes the setup after waiting 30 minutes.
I went to my Xfinity app and reset the X1 Box which it did. Unfortunately the same thing happened as detailed above.
I would appreciate any suggestions.
Bob W
CCBrian1
Contributor
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367 Messages
2 years ago
@Rob_555 , Oh, no! Thank you for reaching out to us through our Xfinity Forums Community, and thank you for your patience while awaiting our response. I understand that you've been experiencing some TV error messages, and I can imagine the concern behind this. Rest assured; you're with the pros, and our Digital Care Team of corporate experts are here, every step of the way! Can you let me know update?
Have you attempted a whole system power cycle? This is where you unplug both modem and TV boxes from power source for 5 minutes. Then, first plug in your modem first and wait for it to reconnect. Once your internet is back connected, then plug in cable boxes. Let us know.
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Rustyben
Expert
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24.6K Messages
2 years ago
swap out at local xfinity store.
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