X1 upgrade to 4k

Looking to upgrade an older x1 box to 4k

the upgrade web page does not seem to allow you to choose a 4k box therefore am concerned I will just get another HD box. Any way to force it or must one go to the local office and suffer through the horrendously long wait times (last time was two hours).

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user_0tga78

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3 Messages

1 month ago

Went to the store and they ordered me one.

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XfinityAmira

Official Employee

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4.8K Messages

Hi user_0tga78! We appreciate you visiting our Xfinity Forum. This is fantastic news, and thanks for updating us. I'm happy the store was able to take care of you. My team will follow up with you to ensure you received the new cable box and get it successfully set up. Please let us know if we can be of any assistance in the meantime.

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1 month ago

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XfinitySara

Official Employee

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2.5K Messages

Hello again, @user_0tga78! We just wanted to swing back by as promised and see how things are going. Have you received and installed your new TV Box yet?

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30 days ago

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user_0tga78

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3 Messages

Yes. Much faster than the old box. Had some pixelization a couple of times but could have been the source. Picture is better too. An easy swap as I happened to have an Ethernet switch close by (so not using WiFi). Old box already returned to store.

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30 days ago

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XfinitySara

Official Employee

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2.5K Messages

Excellent news, @user_0tga78! Thank you for taking the time to confirm. Visiting an Xfinity Store is probably my favorite method for taking care of equipment concerns. So glad they could help! If you need anything else down the road, please don't hesitate to create a new post, and our team remains here to support you and your household however we can :)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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30 days ago

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X1

user_0tga78

X1 upgrade to 4k

user_0tga78

XfinityAmira

XfinitySara

user_0tga78

XfinitySara

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