Problem Solver
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597 Messages
X1 Unpairing
When I've turned on my TV in the morning in the last two months, there's a screen around once a week on my XG1v4 asking me to connect my X15 remote. I have to enter the code to unpair, then go through the process of naming my DVR, pairing the remote, and adding controls for the TV and AVR. Such a pain.
I've had an XG1v4 for several years. We got a second one for a new 4K TV in January and in the process of trouble shooting some issues, I swapped the DVRs, so the old box is with the new TV. That's the one I am posting about - the box we had for a long time with no problems. The new box is running fine in the other room with the old TV.
Any idea why this is happening with some regularity after the set has been off overnight?
XfinityThomasA
Official Employee
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3.4K Messages
3 years ago
Hello, @BIslander. Thank you for your feedback, and detailed message. I'd feel that same way too if I were continuously being prompted to pair my XR15 remote to my XG1v4 TV box. That is odd that it seems to be prompting you once a week. Rest assured you've reached the right place for help. This isn't the experience we want you to have with Xfinity X1. Since receiving the new box and swapping things out, did you program your XR15 remote to also control your TV, or audio device? Are the two TV boxes named differently when you view your TV boxes information online in My Account?
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AAXXAA
Contributor
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775 Messages
3 years ago
Just happened to me for the first time. Has to be a power save mode issue. I just turned on power save mode a couple days ago. And now this.
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BIslander
Problem Solver
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597 Messages
3 years ago
Swapped remotes and that didn't fix the problem. Swapped XG1v4 boxes and it's been more than a week since I installed the replacement box with no unpairing. Looks like that did the trick.
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