Visitor
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1 Message
X1 TV Boxes show Offline But are Working
I have replaced all the TV boxes with the new Wireless boxes. Internet Cable Modem shows online.
All TVs are working correctly. However the X1 TV statuses show Offline and/or Status not available.
This is confusing especially when having problems with service.
Why does this show these statuses that are incorrect?
XfinityBenny
Official Employee
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1.8K Messages
3 hours ago
@user_012232 Thanks for sharing and letting us know. What other problems are there with the service? The two may be related or connected.
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