geg4's profile

New Poster

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1 Message

Mon, Aug 5, 2019 10:00 PM

X1 TV Box Rebooting

I'm a new customer.  My X1 TV box was installed 2 weeks ago and the unit has been randomly rebooting from day one.  The system even rebooted several times while the installing technician was still here!  He checked all the cables and connections and confirmed they were all good.  I have called and texted messages to the local service number several time with no response.  If I take the box to a local Xfinity store, can I get a new (not refurbished) box?  

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Responses

Rustyben

Expert

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24K Messages

2 y ago

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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CCKenF

Gold Problem Solver

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8K Messages

2 y ago

geg4, if you take the box to a store, you can swap it out for a new one. I can also send you one! First, I think we should rule out any signal issues! Please send me a private message with your full name for help. Just click my name and then on the next page, you'll see an option to send me a private message on the top right hand side.  

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